Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,400.00 - $62,800.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Vacation Time
Paid Time Off
Pet insurance
Life insurance
short-term disability
long-term disability
401(k) Plan
Employee Discounts
Job Description
Waymore's Guest House in East Nashville is a boutique hotel celebrated for its stylish, laid-back vibe and a strong sense of community. It stands as a lively and creative space that attracts a diverse mix of locals and travelers who appreciate its vibrant atmosphere, rooftop bar, live music, and popular brunch scene. Located in the culturally rich and walkable neighborhood of East Nashville, Waymore's is surrounded by great restaurants, music venues, and shops, making it a hub for visitors looking for a unique and welcoming experience. The hotel's proximity to public transportation enhances its accessibility, providing added convenience for both... Show More
Job Requirements
- Minimum 1 year of front desk experience
- High school diploma or equivalent
- Proficient with PMS system
- Computer literacy
- Able to handle cash and credit transactions
- Maintain professional appearance and manner
- Knowledge of front office operations
- Excellent organizational skills
- Ability to stand for extended periods
- Effective verbal and written communication
- Ability to remain calm under pressure
- Comfortable working in a dynamic hotel environment
- Ability to interact with diverse customers and staff
- Able to work regular attendance
- Willingness to perform various job-related duties as assigned
Job Qualifications
- Minimum 1 year of front desk experience
- High school diploma or equivalent required
- Hotel experience preferred
- Proficient with PMS system and computer literacy
- Advanced knowledge of brand's reward program
- Able to handle cash and credit transactions
- Maintain a professional appearance and manner at all times
- Must possess thorough knowledge of all front office operations and individual job requirements
- Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts
- Able to manage multiple tasks at all times and have excellent organizational skills
- General knowledge of local area attractions and transportation
- Must be able to stand up for 4 or more hours at a time with or without reasonable accommodation
- Able to observe and detect signs of emergency situations
- Able to establish and maintain effective working relationships with associates and customers
- Able to remain calm and alert during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates
- Effective verbal and written communication skills
- Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc
Job Duties
- Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied
- Implement company and franchise programs
- Prepare forecasts and reports and assist in the development of the Rooms Division budget
- Monitor and maintain the front office systems and equipment to ensure their optimum performance
- Track guest satisfaction surveys and maximize usage of the guest response tracking system
- Provide training for entry level associates and supervisors
- Develop and implement controls for expense management
- Utilize labor management tools to schedule and control labor costs
- Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members
- Ensure timely completion of performance appraisals
- Communicate both verbally and in writing to provide clear direction to staff
- Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality
- Ensure compliance of front office, guest service, and PBX standard operating procedures and policies
- Ensure all Front Office Quality Standards are complied with and are consistently applied
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
- Maintain all front desk related equipment and a par stock of supplies
- Resolve customer complaints
- anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
- Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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