Job Overview
Compensation
Type:
Salary
Rate:
Range $42,900.00 - $60,600.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Paid holidays
Job Description
Our client is a well-established hotel focused on delivering exceptional guest experiences and hospitality services. Known for its commitment to quality and customer satisfaction, this hotel continually strives to provide guests with an outstanding stay through welcoming accommodations and professional service. Operating in the hospitality industry, this company emphasizes a supportive work environment that encourages growth, diligence, and teamwork among employees. The hotel's reputation for impeccable service makes it a preferred destination for both leisure and business travelers. It upholds high standards in all aspects of its operations, ensuring that guests enjoy comfort, convenience, and a memorable experience.
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Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or customer service roles preferred
- Ability to work flexible hours including evenings weekends and holidays
- Strong interpersonal and communication skills
- Proficiency in using hotel management software
- Ability to remain calm under pressure
- Physical ability to stand or walk for extended periods
- Legal authorization to work in the country
Job Qualifications
- Must have the ability to communicate in English
- Maintain a professional appearance and manner at all times
- Can communicate well with guests
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
- Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error
- Ability to access and accurately input information using a moderately complex computer system
- Ability to stand walk and continuously perform behind the front desk
- Ability to observe and detect signs of emergency situations
- Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated
- Ability to establish and maintain effective working relationships with associates customers and patrons
Job Duties
- Interview hire train recommend performance evaluations resolve problems provide open communication and recommend discipline and or termination when appropriate
- Respond to guest's special requests needs problems issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business
- Implement company programs and supervise the daily operations of the front desk to comply with SOPS and LSOPs maximize revenues and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers
- Supervise the guest service agents
- Remain calm and alert especially during emergency situations and or heavy hotel activity serving as a role model for clerks and other employees
- Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions
- Make decisions and take action based on previous experience and good judgment sometimes revising approach to accommodate unusual situation
- Authorize revenue allowances to remedy problems only after other alternative solutions have been offered
- Comply with attendance rules and be available to work on a regular basis
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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