Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $65,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Our establishment is a well-regarded hotel known for its commitment to providing exceptional service and a welcoming atmosphere for guests. As a full-service hospitality company, we prioritize guest satisfaction and operational excellence across all departments. Our hotel offers comfortable accommodations, a range of amenities, and a professional environment that supports career growth and employee development. We pride ourselves on maintaining high standards of quality, safety, and guest relations, making us a preferred destination for travelers seeking both leisure and business stays.
The role of Assistant Front Office Manager is vital to the seamless operation of our front office. This posi... Show More
The role of Assistant Front Office Manager is vital to the seamless operation of our front office. This posi... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of two (2) years of front office or guest services experience
- At least one (1) year in a supervisory or lead role preferred
- Ability to stand, walk, and sit for extended periods of time
- Ability to bend, stoop, reach, and lift up to 25 pounds
- Ability to push or pull carts or equipment weighing up to 50 pounds with assistance
- Visual acuity, speech, and hearing abilities necessary to communicate effectively
- Ability to work flexible schedules including weekends, holidays, and evenings
Job Qualifications
- High school diploma or equivalent
- College degree in hospitality or related field preferred
- Minimum of two (2) years of front office or guest services experience in a hospitality setting
- At least one (1) year in a supervisory or lead role preferred
- Strong customer service and problem-solving skills
- Ability to exercise good judgment and make sound decisions under pressure
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to establish and maintain effective working relationships with guests, team members, and management
Job Duties
- Assist the Front Office Manager in supervising front desk agents, front office supervisors, guest service/bell staff, concierge, and PBX operators, including scheduling, training, coaching, and performance feedback in accordance with company policies and applicable laws
- Greet and assist guests in a professional, courteous manner during check-in, check-out, and throughout their stay
- Anticipate and respond to guest needs, concerns, and complaints, ensuring issues are resolved promptly and appropriately
- Maintain knowledge of front office operations, including the property management system, cash handling procedures, and room inventory management
- Support coordination of room assignments, group blocking, and special requests, ensuring communication with Housekeeping, Engineering, and other departments as needed
- Assist in monitoring occupancy levels and applying yield management techniques to maximize revenue
- Maintain accurate financial transactions, including handling cash, checks, and credit card payments in accordance with company policies
- Help implement and promote programs or initiatives to improve guest satisfaction and operational efficiency
- Maintain compliance with all safety, security, and emergency procedures, including evacuation protocols and first aid response
- Perform other duties as assigned by the Front Office Manager or hotel leadership
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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