Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $47,100.00 - $66,500.00
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Life insurance
short-term disability insurance
Paid Time Off
401(k) Plan
Employee Meal
Holidays
parking
fitness center access
uniform
Sick Time
Job Description
The Portland Regency Hotel & Spa is a distinguished Historic Hotel of America, majestically located in the heart of Portland's vibrant Old Port District. Known for its iconic architecture, elegant design, and exceptional hospitality services, this hotel has long been a cherished destination for travelers seeking a unique blend of historic charm and modern comfort. Guests are drawn to the Portland Regency not only for its prime waterfront location and panoramic views but also for its commitment to delivering a personalized and memorable experience. The hotel offers a rich blend of amenities including luxury accommodations, an exquisite spa, fine dining... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in hotel front office or guest service leadership roles
- Proficiency with hotel property management and reservation systems
- Strong interpersonal and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Flexible schedule and willingness to work varied shifts including weekends and holidays
- Commitment to upholding the hotel's standards and values
Job Qualifications
- Experience in hotel front office or guest service leadership (2-3 years preferred)
- Strong organizational, communication, and problem-solving skills
- Confident using hotel systems such as Opera, SynXis, or similar property management platforms
- Ability to stay calm under pressure and maintain a positive professional atmosphere
- Excellent leadership and team-building capabilities
- Detail-oriented with a commitment to quality service
Job Duties
- Lead, train, and motivate the Front Office and Guest Services teams to deliver outstanding hospitality and professionalism
- Partner with the Front Office Manager and Revenue/Reservations team to optimize occupancy, rates, and guest satisfaction
- Manage day-to-day front office operations, guest relations, and service recovery with empathy and efficiency
- Review group blocks, VIP arrivals, and special requests to ensure accuracy and attention to detail
- Oversee and respond to guest feedback and online reviews using our guest experience platforms
- Support scheduling, payroll, and administrative functions to maintain optimal coverage and team balance
- Maintain knowledge of PMS (Opera Cloud), POS (Silverware), and reservation systems (SynXis)
- Lead by example-modeling professionalism, accountability, and the spirit of hospitality in every interaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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