Assistant Front Office Manager

Hialeah, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $45,400.00 - $64,200.00

Work Schedule

Day Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

Career progression potential

Job Description

Highgate Hotels is a distinguished real estate investment and hospitality management company renowned for its innovative approaches in the hospitality industry. With a significant presence across major gateway cities in the U.S., including New York, Boston, Miami, San Francisco, and Honolulu, Highgate stands as a leader in hotel and resort management and development. The company also enjoys a growing footprint throughout the Caribbean and Latin America, reinforcing its status on an international scale. Through a hospitality-forward perspective, Highgate expertly navigates every stage of property life cycles—ranging from planning and development through recapitalization and disposition. The company boasts a diverse portfolio... Show More

Job Requirements

Must have a 4-year college degree
At least 1 year of relevant experience
Supervisory experience
Proficient with Windows and office software
Ability to work long hours including two overnight shifts
Ability to lift up to 20 pounds occasionally and stand for entire shifts
Effective communication skills
Friendly and service-oriented attitude
Ability to multitask and prioritize tasks
Comply with company standards and regulations
Maintain professional appearance
Attend required meetings and trainings
Ability to handle and solve problems
Understand and evaluate complex information

Job Qualifications

A 4-year college degree and at least 1 year of related experience required
Supervisory experience required
Labor experience and OPERA experience preferred
Proficient in Windows, company approved spreadsheets and word processing
Ability to stand during entire shift
Effective verbal and written communication skills
Ability to multitask and prioritize departmental functions
Maintain warm and friendly demeanor
Attend all hotel required meetings and trainings
Able to participate in M.O.D. coverage

Job Duties

Work closely with sales and reservations to fulfill special requests for groups and VIPs
Assist daily in guest reception
Respond to social media feedback and follow up with guests and internally
Communicate effectively with guests, team members, and other departments
Assist and lead guest service training initiatives within the front office
Maintain a friendly and professional demeanor in a fast paced environment
Provide front desk assistant duties including guest registration, up-selling, and preparing for group check-ins and VIP arrivals

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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