Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $45,400.00 - $64,200.00
Work Schedule
Rotating Shifts
Day Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
Highgate Hotels is a distinguished real estate investment and hospitality management company renowned for its innovative approach within the hotel industry. With a commanding presence in major U.S. gateway cities including New York, Boston, Miami, San Francisco, and Honolulu, Highgate continues to expand its influence throughout the Caribbean and Latin America. The company is known for expertly navigating every stage of the property cycle, from initial planning and development through to recapitalization or disposition. Highgate's diverse portfolio showcases bespoke lifestyle hotel brands alongside legacy brands and independent hotels and resorts, all featuring contemporary amenities and cutting-edge digital strategies. Utilizing advanced... Show More
Job Requirements
- must be able to work long hours sometimes
- two overnight shifts with this position
- light work exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently
- must maintain regular attendance
- maintain nametags as part of appearance standards
- maintain effective communication with all levels of employees and guests
- must be proactive and guest centric
- must be able to supervise shifts when needed
- must attend all mandatory meetings and training classes
- comply with safety and operational regulations
- ability to identify problem areas and assist in implementing solutions
- able to manage and understand financial data and daily receipts
- must effectively resolve guest complaints
- must be able to multitask and handle complex information
Job Qualifications
- a 4-year college degree and at least 1 year of related experience required
- supervisory experience required
- labor experience and OPERA experience preferred
- proficient in windows, company approved spreadsheets and word processing
- ability to stand during entire shift
- maintain a warm and friendly demeanor at all times
- effective communication skills both verbal and written
- effective listening and understanding of concerns raised by employees and guests
- ability to multitask and prioritize departmental functions
- approach all encounters in an attentive, friendly, courteous and service oriented manner
- attend all hotel required meetings and trainings
- participate in M.O.D. coverage as required
- maintain high standards of personal appearance and grooming
- comply with Highgate Hotel standards and regulations
- effective in handling problems and implementing solutions
- ability to understand and evaluate complex information from various sources
Job Duties
- works closely with sales and reservations to fulfill all special requests for groups and VIPs
- assist daily in the guest reception
- responds daily to social media feedback and follows up with guests and internally
- communicates effectively and genuinely with guests, team members, and other departments
- assists and often leads guest service training initiatives within the front office department
- maintains a friendly and caring demeanor at all times in a fast paced environment
- provides all front desk assistant job duties such as registering guests, upselling room rates, preparing for group check-ins and check-outs, and VIP arrivals
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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