Job Overview
Employment Type
Full-time
Work Schedule
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Life insurance
Employee assistance program
401K Matching
Employee Discount Program
Vacation and Sick Time
Job Description
This hiring establishment is a prominent hotel known for providing exceptional hospitality services and ensuring a comfortable and memorable experience for all its guests. The hotel prides itself on its commitment to quality, operational excellence, and guest satisfaction. The environment is dynamic, catering to a diverse clientele, and focused on maintaining high standards in all aspects of guest service, from reservations to guest accounting. This well-established hospitality company emphasizes teamwork, professional development, and a culture of service excellence among its employees.
The role of Assistant Front Office Manager is a pivotal leadership position within this hotel, responsible for overseeing ... Show More
The role of Assistant Front Office Manager is a pivotal leadership position within this hotel, responsible for overseeing ... Show More
Job Requirements
- Minimum 2 years of experience in front desk operations, including at least 1 year of night audit or supervisory experience
- Bachelor's degree in Management, Hotel Administration, Business, or related field
- Proven track record in leading guest service teams and managing departmental performance metrics
- Experience in budgeting, forecasting, and labor management preferred
- Strong leadership and team development capabilities
- Excellent problem-solving and decision-making skills in a fast-paced environment
- Deep understanding of front office operations, systems, and financial processes
Job Qualifications
- Bachelor's degree in Management, Hotel Administration, Business, or a related field
- Proven track record in leading guest service teams and managing departmental performance metrics
- Experience in budgeting, forecasting, and labor management preferred
- Strong leadership and team development capabilities
- Excellent problem-solving and decision-making skills in a fast-paced environment
- Deep understanding of front office operations, systems, and financial processes
- Commitment to guest satisfaction and continuous improvement
- Effective communication, organization, and time-management abilities
Job Duties
- Lead and supervise the Front Desk and related guest service departments, including hiring, training, evaluating, and developing team members
- Manage departmental scheduling and payroll in alignment with labor standards and forecasted occupancy
- Ensure adherence to guest service quality standards and actively resolve guest concerns to maintain strong satisfaction scores
- Drive profitability by aligning financial and operational strategies with hotel objectives and participating in annual budgeting processes
- Oversee reservations and room management to maximize occupancy and average daily rate through effective selling techniques
- Maintain and enforce procedures for credit control, financial transaction handling, and guest security
- Support cross-departmental collaboration to enhance guest experience and overall hotel performance
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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