Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $70,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible Schedule
Job Description
Managed by HHM Hotels, a distinguished entity in the hospitality industry known for its commitment to excellence and sustainable practices, this establishment thrives on delivering exceptional guest experiences. HHM Hotels is a reputable hotel management company that operates with core values centered around people, service, excellence, agility, and accountability. The company embraces a philosophy where 'People Are Our Capability,' 'Hearts That Serve,' and 'Only Excellence' drive its operations, ensuring every guest encounter is meaningful and memorable. The management team also encourages adaptability and ownership, fostering a dynamic work environment where employees are empowered to contribute their best and grow professionally.Show More
Job Requirements
- Associate or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience, including front desk operations experience
- Ability to work on holidays, weekends, and alternate shifts
- Ability to stand, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
- Commitment to safety and sustainability practices
- Strong leadership and communication skills
Job Qualifications
- Associate or Bachelor’s degree preferred
- 1 to 3 years hospitality related experience, including front desk operations experience
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee all front office operations in the absence of the Front Office Manager or Assistant General Manager
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Assist in monitoring of front office financial operations and ensure front office compliance with accounting controls and procedures
- Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Review correspondence from guests and incident logs
- direct staff according to information obtained
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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