Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
short term disability
long term disability
auto insurance
accident insurance
HSA contribution
401(k) retirement plan
Paid vacation
Paid sick time
Paid holidays
paid bereavement
Job Description
Choice Hotels International, Inc (NYSE: CHH) stands as one of the largest lodging franchisors globally, boasting an impressive portfolio of more than 7,400 hotels with over 625,000 rooms across 45 countries and territories. This extensive reach is anchored by a diverse array of 22 brands ranging from full-service upper upscale hotels to midscale, extended stay, and economy accommodations. This breadth allows Choice Hotels to cater to travelers' needs in various locations and occasions, driving substantial value for franchise owners and shareholders alike. The company's commitment to excellence is further evident through its award-winning loyalty program, Choice Privileges®, and a suite... Show More
Job Requirements
- Minimum one year in a supervisory or management front office position required
- Previous management experience required
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- High school diploma or GED required, bachelor degree preferred
- Strong organizational skills, critical thinking skills, problem solver
- Strong computer systems skills including reservations and reporting systems
- Strong Microsoft Office suite and reporting system skills
- Must work well in stressful, high pressure situations
- Must be able to accurately follow verbal and written instructions and communicate effectively
- Works well independently or as part of a team
- Strong attention to detail
- Strong mathematical and organizational skills required
- Commitment to exceptional guest service
- Willing to work a flexible schedule including weekends and holidays
- Adheres to the policies and procedures of the hotel
Job Qualifications
- Minimum one year in a supervisory or management front office position
- Previous management experience
- High school diploma or GED required, bachelor degree preferred
- Strong organizational skills
- Critical thinking and problem solving skills
- Proficiency in computer systems including reservations and reporting systems
- Strong Microsoft Office suite skills
- Ability to work well in high pressure situations
- Effective communication skills
- Ability to work independently and as part of a team
- Strong attention to detail
- Strong mathematical skills
- Commitment to exceptional guest service
- Willingness to work flexible schedules including weekends and holidays
- Adherence to hotel policies and procedures
Job Duties
- Assist in the development and implementation of business strategies for the hotel aligned with Choice Hotels overall mission, vision values and strategies
- Develop and implement strategies for front office, bell stand, parking, concierges supporting hotel goals
- Monitor status regularly and adjust strategies as appropriate
- Manage operation of the front office and related areas
- Supervise the door, bell stand, parking, concierge and front office areas creating first impressions
- Develop and implement processes and procedures for assigned departments to support service and financial goals
- Participate in preparation of the annual budget and monitor achievement taking corrective steps
- Prepare and analyze reports for decision making and communicating upcoming business
- Analyze business forecasts and maximize productivity by adjusting schedules
- Ensure front desk handles billing and cash per hotel standards
- Plan and coordinate hotel housing activities
- Ensure front office compliance with hotel policies and procedures
- Develop and implement employee engagement strategies
- Recruit and develop human resources to achieve hotel goals
- Direct human resources management including recruitment, training, compensation and performance management
- Communicate performance expectations and provide ongoing feedback
- Provide coaching and counseling to employees
- Drive employee engagement through departmental action plans
- Create 100 percent guest satisfaction by delivering Radisson Blu standards and exceeding guest expectations
- Communicate and reinforce customer service vision to all staff
- Create an environment encouraging service brand behavior, hospitality and teamwork
- Ensure compliance with 100 percent Guest Satisfaction Guarantee
- Develop customer feedback approaches and focus on trend identification and solution implementation
- Provide employees with tools and training to deliver service brand behavior and teamwork
- Perform other duties as required to achieve guest satisfaction and genuine hospitality
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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