Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
Training and development opportunities
Job Description
Pyramid Global Hospitality is a leading hospitality company known for its dedication to a People First culture, placing employees at the heart of its operations. With over 230 properties worldwide, Pyramid Global Hospitality prioritizes diversity, growth, development, and wellbeing, creating a supportive and inclusive work environment where team members can thrive. The company’s commitment to employee satisfaction is reflected in its comprehensive benefits, including health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and exclusive employee rates on hotel stays. Pyramid Global Hospitality also emphasizes ongoing training and development opportunities, helping employees build skills and advance their... Show More
Job Requirements
- Bachelor's degree with concentration in hotel management or business administration or related field preferred
- Two or more years front office/guest services experience including supervisory experience or equivalent combination of education and experience
- Must speak fluent English
- Excellent communication skills
- Strong reading and writing abilities
- Proficient in mathematics including budgeting and profit/loss concepts
- Good problem solving and organizational skills
- Ability to work nights, weekends, and/or holidays as required
Job Qualifications
- Bachelor's degree with concentration in hotel management or business administration or related field preferred
- Two or more years front office/guest services experience including supervisory experience or equivalent combination of education and experience
- Must speak fluent English
- Excellent communication skills for tactful, positive and clear interaction with internal and external parties
- Strong reading and writing abilities
- Proficient mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances
- Good problem solving, reasoning, motivating, organizational and training abilities
Job Duties
- Manage all aspects of front desk operations for assigned shift
- Schedule employees to ensure proper coverage
- Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out job functions
- Ensure guests receive prompt, professional attention and are greeted upon arrival
- Respond appropriately to guest complaints
- Implement appropriate service recovery gestures to ensure total guest satisfaction
- Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution
- Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives
- Assist in managing labor costs and expenses within budget
- Assist in managing hotel revenue generation and maximization through full utilization of company systems, business processes and specifications
- Ensure procedures are followed for security of monies, credit and financial transactions, and guest security
- Conduct routine inspections of the front office and public areas to ensure appearance reflects highly on the hotel, brand, and Company
- Correct any deficiencies
- Train staff on procedures for PBX to serve as a central communications point during emergency/crisis situations
- Guide and coach for top performance and address deficiencies as needed
- Promote teamwork and quality service through communication and coordination with other departments including accounting, revenue management, sales and marketing, housekeeping, and maintenance
- Serve as manager on duty as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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