Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $22.50
Work Schedule
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
employee recognition programs
Job Description
This job opportunity is with a prominent hotel located in Baton Rouge, LA, known for its welcoming atmosphere and commitment to guest satisfaction. This full-time position offers a competitive hourly wage ranging from $20.00 to $22.50, suitable for candidates who are eager to contribute to a dynamic hospitality environment. This hotel operates with a focus on delivering exceptional guest services, and the management team is dedicated to maintaining high operational standards to maximize profitability and ensure a seamless guest experience.
The role is designed for a skilled professional to oversee several critical front-office functions including reservations, guest registration, bell servic... Show More
The role is designed for a skilled professional to oversee several critical front-office functions including reservations, guest registration, bell servic... Show More
Job Requirements
- Ability to speak and hear in English
- Close and distance vision
- Frequently lift or carry up to 50 pounds
- Continual use of manual dexterity and gross motor skills
- Use of bi-manual dexterity and fine motor skills
- Work in normal office conditions in close proximity to others
- Adapt to frequent changes and interruptions
- Commitment to guest service excellence
- Experience in hospitality management or related field
Job Qualifications
- Bachelor's degree in management, hotel administration, business or related field
- Minimum 1-year experience in night audit
- Minimum 2-years experience in front desk operations
- Minimum 1-year experience in either direct sales or retail trade
- Equivalent combination of education and experience
- Strong analytical and financial skills
- Excellent planning and organizational abilities
- Effective communication and interpersonal skills
Job Duties
- Supervise front desk staff including hiring, firing, performance evaluations, training and development
- Schedule staff according to labor standards and forecasted occupancy
- Maintain standards of guest service quality
- Contribute to the profitability and guest satisfaction perception of other hotel departments
- Achieve budgeted revenues and expenses and maximize profitability related to the guest services department
- Develop short term and long term financial and operational plans for the guest services department
- Participate in the preparation of the annual hotel budget
- Manage the reservation function to maintain highest possible room occupancy and average daily rate through suggestive selling by employees
- Maintain procedures for credit control and handling of financial transactions, security of monies, guest security and emergency procedures
- Receive departmental related guest complaints and ensure corrective action is taken
- Ensure staff uses guest interaction skills and reward employees who meet or exceed guest expectations
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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