Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
competitive pay
Job Description
The Renaissance Dallas Richardson Hotel is a distinguished hospitality establishment located conveniently at 900 East Lookout Drive, Richardson, Texas. Owned and operated by an independent franchisee, Atrium Hospitality, LP, this hotel offers guests a premier lodging experience characterized by exceptional service, comfortable amenities, and attention to detail. As part of the renowned Renaissance Hotels brand, it blends modern sophistication with local culture, providing guests with memorable stays whether for business or leisure.
The hotel prides itself on creating a warm and welcoming environment for all visitors by focusing on guest satisfaction and high-quality service standards. The Renaissance Dallas Richardson H... Show More
The hotel prides itself on creating a warm and welcoming environment for all visitors by focusing on guest satisfaction and high-quality service standards. The Renaissance Dallas Richardson H... Show More
Job Requirements
- High school diploma or equivalent
- Prior customer service experience
- Ability to use computers and computer systems including hardware and software to enter data or process information
- Able to lift a minimum of 50 pounds occasionally
- Able to stand and/or walk for duration of schedule shift
- Valid state driver’s license and adhere to all company guidelines regarding moving violations
- Willingness to follow all company and safety and security policies and procedures
Job Qualifications
- Prior customer service experience
- Hospitality industry experience preferred
- High school diploma or equivalent
- Valid state driver’s license and adherence to company guidelines regarding moving violations
- Ability to use computers and computer systems including hardware and software to enter data or process information
- Ability to lift a minimum of 50 pounds occasionally
- Ability to stand and/or walk for the duration of the scheduled shift
- Strong communication and interpersonal skills
- Ability to supervise and coordinate front desk operations
Job Duties
- Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty
- Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
- Ensure that associates are meeting guest needs and appropriately responding to guest concerns
- escalate guest concerns as appropriate
- Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules
- Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed
- Answer inquiries pertaining to hotel services, registration, shopping, dining and travel directions
- Handle cash and credit card transactions and process guest accounts
- As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant
- Deputize in the absence of the Front Office Manager
- Follow all company and safety and security policies and procedures
- report accidents, injuries and unsafe work conditions to management
- complete safety training and certifications
- and any and all other work as required to complete the primary purpose of the position.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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