Assistant Front Office Manager

Chicago, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $60,000.00 - $62,000.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Vision Insurance

short term disability

long term disability

auto insurance

accident insurance

HSA contribution

401(k) retirement plan

Paid vacation

Paid sick time

Paid holidays

paid bereavement

paid floating holidays

Job Description

Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world, renowned for its diverse portfolio and extensive reach across 45 countries and territories. With over 7,400 hotels comprising more than 625,000 rooms, Choice Hotels serves a broad spectrum of travelers through its 22 unique brands. Spanning from full-service upper upscale properties to midscale, extended stay, and economy segments, the company is well-equipped to meet diverse traveler needs and occasions. Its leadership in the midscale and extended stay segments, combined with its challenger position in the upscale market, underscores its commitment to quality service and... Show More

Job Requirements

Minimum one year in a supervisory or management front office position required
Previous management experience required
Able to collaborate effectively with other hotel employees and managers to ensure teamwork
High school diploma or GED required, bachelor degree preferred
Strong organizational skills
Critical thinking skills
Problem solver
Strong computer systems skills including reservations and reporting systems
Strong Microsoft Office suite and reporting system skills
Must work well in stressful, high pressure situations
Must be able to accurately follow verbal and written instructions and communicate effectively
Works well independently or as part of a team
Strong attention to detail
Strong mathematical and organizational skills required
Commitment to exceptional guest service
Willing to work a flexible schedule including weekends and holidays
Adheres to the policies and procedures of the hotel

Job Qualifications

Minimum one year in supervisory or management front office position
Previous management experience required
Strong organizational skills
Critical thinking and problem-solving abilities
Strong computer systems skills including reservations and reporting systems
Strong Microsoft Office suite and reporting system skills
Ability to work well under pressure
Effective verbal and written communication skills
Ability to work independently and as part of a team
Strong attention to detail
Strong mathematical and organizational skills
Commitment to exceptional guest service
High school diploma or GED required, bachelor degree preferred
Willingness to work flexible schedule including weekends and holidays

Job Duties

Assist in the development and implementation of business strategies for the hotel aligned with Choice Hotels mission and values
Develop and implement strategies for front office, bell stand, parking, concierge, etc. to support hotel goals
Monitor status regularly and adjust strategies as appropriate
Manage the operation of the front office and related areas
Create first impression by supervising door, bell stand, parking, concierge and front office areas
Develop and implement processes and procedures for assigned departments to support service and financial goals
Participate in preparation of annual budget and monitor achievement
Prepare and analyze reports for decision making and business communication
Analyze business forecasts and maximize productivity by adjusting schedules
Ensure front desk handles billing and cash according to hotel standards
Plan and coordinate hotel housing activities with Sales, Catering, Housekeeping and other departments
Ensure front office compliance with all hotel policies and procedures
Develop and implement strategies and practices that support employee engagement
Recruit and develop human resources to achieve hotel and Management Services goals
Oversee human resources management including recruitment, training, compensation, recognition and performance management
Take active role in recruitment and selection of qualified candidates
Communicate performance expectations and provide ongoing feedback
Provide coaching and counseling to employees to achieve objectives
Drive employee engagement through departmental action plans
Ensure 100% guest satisfaction by delivering Radisson Blu experience
Provide training and resources to maximize employee engagement and service quality
Communicate and reinforce customer service vision to all staff
Create environment that encourages service, hospitality and teamwork
Ensure all guest satisfaction guarantee requirements are met and understood
Develop customer feedback avenues and focus on identifying trends and solutions
Provide employees with tools, training and environment to deliver brand service
Perform other duties as required to provide guest satisfaction and hospitality

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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