Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $78,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Job Description
Rosewood Sand Hill is a prestigious luxury hotel situated in the heart of Menlo Park, California. Established in 2009, the hotel is set on 16 acres of beautifully maintained property in the vibrant Silicon Valley. This five-star rated hotel is renowned for its historic California ranch-style architecture that is perfectly complemented by fragrant gardens and breathtaking views of the Santa Cruz Mountains. Serving as a serene retreat, Rosewood Sand Hill caters to a diverse clientele including Bay Area executives, entrepreneurs, local residents, and visitors seeking a premium hospitality experience. With 121 elegantly appointed guest rooms, the hotel offers guests a... Show More
Job Requirements
- High school diploma
- minimum two years experience as Front Desk Agent
- minimum one year experience as Front Desk Supervisor
- ability to prioritize tasks effectively
- strong problem-solving skills
- excellent communication skills in English
- proficiency with property management systems
- physical ability to perform job duties
- willingness to work full-time
- ability to work under minimal supervision
- maintain confidentiality of guest information
Job Qualifications
- Minimum two years experience as a Front Desk Agent
- at least one year experience as Front Desk Supervisor
- experience preferably in luxury or ultra-luxury hotels
- high school diploma
- some college education preferred
- ability to prioritize, organize and perform job functions with speed and accuracy
- clear thinker with good judgment and problem-solving skills
- effective team player with minimal supervision
- familiarity with yield management and cost controls
- proficient in property management systems and point of sale systems
- fluent in English
- additional language skills preferred
- physical ability to perform required job movements
- strict confidentiality with guest information
Job Duties
- Manage all front desk functions in accordance with hotel standards
- maintain knowledge of departmental policies, service procedures and standards
- ensure high standards of service are met daily
- anticipate guest needs and respond promptly
- resolve guest complaints and ensure guest satisfaction
- monitor cleanliness and organization of work areas
- manage work schedules and coordinate staff breaks
- conduct pre-shift meetings and review daily information with staff
- monitor staff grooming and attire
- ensure equipment and materials readiness
- supervise performance of front desk, bell/door, PBX and concierge staff
- monitor check-in/check-out processes and alleviate pressure points
- ensure compliance with cashiering procedures including handling payments and reconciliations
- coordinate with accounting on disputed charges
- manage overbooking and walked guests
- support Director of Front Office in staff development
- carry out additional duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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