Andaz Napa

ASSISTANT FRONT OFFICE MANAGER

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $70,000.00 - $75,000.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Complimentary hotel room nights
Discounted colleague rate
Friends and family room rates worldwide
Discounted food and beverage
Medical insurance
Dental Insurance
Vision Insurance
retirement savings plan
highly competitive salaries and incentives
training and professional development
Retail Discounts
Opportunities to work worldwide
tuition reimbursement up to $1,000 per year

Job Description

Andaz Napa, part of the esteemed Hyatt family, is renowned for delivering authentic hospitality and meaningful guest experiences. Located in the heart of Napa Valley, Andaz Napa is a luxury boutique hotel that combines sophisticated design with the rich cultural and culinary heritage of the region. As a member of the global Hyatt Hotels Corporation, Andaz Napa upholds a tradition of excellence, creating an inviting and memorable environment where guests feel valued and cared for. The hotel is committed to fostering an atmosphere where high standards are not merely achieved but exceeded, ensuring each guest enjoys a unique and personalized... Show More

Job Requirements

  • 1-2 years of supervisory or management experience in hotel front office or guest services
  • proficiency in hotel management systems
  • strong interpersonal, communication, and organizational skills
  • flexible availability including nights, weekends, and holidays

Job Qualifications

  • 1-2 years of supervisory or management experience in hotel front office or guest services
  • strong interpersonal skills
  • effective communication skills
  • organizational skills
  • proficiency in hotel management systems such as Opera
  • flexible availability including nights, weekends, and holidays

Job Duties

  • Oversee front desk, concierge, and guest services operations
  • manage scheduling and staffing levels
  • provide training and staff development
  • ensure a high standard of guest service
  • support Front Office leadership team
  • handle guest inquiries and resolve issues
  • promote a service-focused culture

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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