Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $46,400.00 - $65,600.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Vision
Medical
Dental
Life insurance
Retirement
Job Description
The Westin Westminster is strategically located just 15 minutes from both Denver and Boulder, offering guests convenient access to popular shopping destinations like the 16th Street Mall and Pearl Street Mall, as well as the scenic outdoor recreational opportunities of the nearby Rocky Mountains. As a renowned hotel within the HEI Hotels and Resorts family, The Westin Westminster proudly holds a prestigious AAA 4 Diamond rating, reflecting its commitment to exceptional quality and hospitality standards. The hotel is dedicated to fostering a welcoming and engaging workplace culture, providing its associates with valuable benefits such as free meals, monthly employee appreciation... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of front desk experience
- Proficient with PMS system and computer literacy
- Able to handle cash and credit transactions
- Must be able to stand for 4 or more hours at a time
- Knowledge of brand's reward program
- Excellent organizational and multitasking skills
- Effective communication skills
- Ability to remain calm during emergency situations
- Legal authorization to work in the United States
Job Qualifications
- Minimum 1 year of front desk experience
- High school diploma or equivalent required
- Hotel experience preferred
- Proficient with PMS system and computer literacy
- Advanced knowledge of brand's reward program
- Able to handle cash and credit transactions
- Maintain a professional appearance and manner at all times
- Possess thorough knowledge of all front office operations and individual job requirements
- Able to effectively deal with internal and external customers requiring patience, tact, and diplomacy to resolve conflicts
- Able to manage multiple tasks with excellent organizational skills
- General knowledge of local area attractions and transportation
- Able to stand for 4 or more hours at a time
- Able to observe and detect signs of emergency situations
- Able to establish and maintain effective working relationships with associates and customers
- Able to remain calm and alert during emergency situations and heavy hotel activity
- Effective verbal and written communication skills
- Ability to adapt communication style to different audiences
Job Duties
- Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied
- Implement company and franchise programs
- Prepare forecasts and reports and assist in the development of the Rooms Division budget
- Monitor and maintain the front office systems and equipment to ensure their optimum performance
- Track guest satisfaction surveys and maximize usage of the guest response tracking system
- Provide training for entry level associates and supervisors
- Develop and implement controls for expense management
- Utilize labor management tools to schedule and control labor costs
- Interview, hire, train, develop, resolve problems, provide open communication, and recommend discipline and or termination when appropriate of staff members
- Ensure timely completion of performance appraisals
- Communicate both verbally and in writing to provide clear direction to staff
- Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality
- Ensure compliance of front office, guest service, and PBX standard operating procedures and policies
- Ensure all Front Office Quality Standards are complied with and are consistently applied
- Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
- Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations
- Maintain all front desk related equipment and a par stock of supplies
- Resolve customer complaints
- anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
- Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues
- Comply with attendance rules and be available to work on a regular basis
- Perform any other job-related duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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