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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $52,400.00 - $74,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Reduced parking
Discounted Dry Cleaning
Complimentary Meal
Bus pass reimbursement
Career growth opportunities
Job Description
Noble House Hotels & Resorts is a prestigious hospitality group known for its dedication to providing exceptional guest experiences through its unique properties. The company operates upscale hotels and resorts that emphasize location, distinction, and soul, offering personalized and distinct services that stand out in the highly competitive hospitality industry. The emphasis at Noble House Hotels & Resorts is not on a one-size-fits-all approach but rather on cultivating a vibrant team culture where individual personalities and passions for hospitality come to life. The company fosters a welcoming and inclusive atmosphere where employees are encouraged to express themselves and enjoy the... Show More
Job Requirements
- 3+ years experience in a Front Office/Reservations position with 1+ years in a supervisory role, preferably in a luxury property
Job Qualifications
- Excellent reading, writing & oral proficiency of the English language
- Excellent organizational skills, attention to detail, and ability to multitask
- Ability to organize, delegate & work under pressure
- Proficiency in Microsoft Office, Outlook and the Internet
- A flexible schedule is required with the ability to work weekends, evenings, and holidays
- Previous experience in overseeing associates under a collective bargaining agreement a plus
Job Duties
- Provide support to the Director of Rooms, Front Office Manager, Co-Managers and leadership to Front Desk, Guest Services Bell/Valet, Night Audit, PBX and Security Team
- Training, adherence and upholding of service standards
- Participating in daily operations to ensure a successful guest experience with attention to details for special requests and VIPs
- Oversee associate performance to include, but not limited to, providing supervision, scheduling, training, counseling/formal coaching, delivering recognition and reward
- Provide ongoing training as needed to maintain service and satisfaction scores and trends, evaluate and address issues to make improvements accordingly
- Professional contact with all other hotel departments such as Reservations, Sales, Housekeeping, Engineering etc. as it is crucial to ensure that hotel services are coordinated to provide the best in guest and associate satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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