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Assistant Front Office Manager - 4 Diamond Hotel
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $52,400.00 - $74,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
affordable health benefits
401k plan
Paid Time Off
Reduced parking
Discounted Dry Cleaning
Complimentary Meal
Bus pass reimbursement
Career growth opportunities
Job Description
The Noble House Hotels & Resorts is a distinguished hospitality company with a renowned reputation for delivering exceptional guest experiences across its portfolio of unique luxury properties. One of its celebrated properties, The Edgewater Hotel, is located in a prime setting and embodies the company's core philosophy emphasizing location, distinction, and soul. This philosophy reflects in each property’s customized approach, steering away from the generic 'one-size-fits-all' method. At Noble House, the dedicated team of associates is what truly sets the hotels apart, fostering a culture of passion for hospitality, individual personality, and team spirit. The company's corporate core values expressly... Show More
Job Requirements
- 3+ years experience in a front office/reservations position
- 1+ years supervisory experience
- preferably in a luxury property
- excellent English proficiency in reading, writing and speaking
- strong organizational skills and attention to detail
- multitasking ability
- proficiency in Microsoft Office and outlook
- ability to work under pressure
- flexible availability including weekends, evenings and holidays
- previous experience overseeing unionized associates is a plus
Job Qualifications
- 3+ years experience in a front office/reservations position
- 1+ years in a supervisory role
- preferably in a luxury property
- excellent reading, writing and oral proficiency in English
- excellent organizational skills with attention to detail and multitasking abilities
- proficiency in Microsoft Office, Outlook and internet
- ability to organize, delegate and work under pressure
- flexible schedule with availability to work weekends, evenings and holidays
- experience overseeing associates under a collective bargaining agreement is a plus
Job Duties
- provide support to the Director of Rooms, Front Office Manager, Co-Managers and leadership to Front Desk, Guest Services Bell/Valet, Night Audit, PBX and Security Team
- training, adherence and upholding of service standards
- participating in daily operations to ensure a successful guest experience with attention to details for special requests and VIPs
- oversee associate performance to include, but not limited to, providing supervision, scheduling, training, counseling/formal coaching, delivering recognition and reward
- provide ongoing training as needed to maintain service and satisfaction scores and trends, evaluate and address issues to make improvements accordingly
- maintain professional contact with all other hotel departments such as Reservations, Sales, Housekeeping, Engineering to ensure coordinated hotel services for guest and associate satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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