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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $65,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Salary range $65,000 - $70,000
Affordable medical insurance
Dental Insurance
long-term disability insurance
short-term disability insurance
AD&D insurance
401k plan with generous match
Flex time vacation plan
cell phone plan or reimbursement
Dry cleaning service
Parking provided
Job Description
The Lenox Hotel, established in 1900, is an iconic luxury hotel located in the heart of Boston's historic Back Bay neighborhood. Known for its sophisticated ambiance and personalized service, The Lenox prides itself on providing an independent spirit that enables genuine connections with its guests. It is a prime destination for the adventurous and creative-minded traveler seeking a luxurious, home-away-from-home experience in Boston. The hotel's commitment to excellence shines through in its team, which is empowered to innovate and deliver pleasant surprises, making every guest's stay memorable and unique. As a well-loved fixture in Boston hospitality, The Lenox combines classic... Show More
Job Requirements
- Minimum 2 years of management experience in the hospitality industry
- Ability to perform Night Audit responsibilities as needed
- Flexible availability across all shifts (days, nights, overnights, weekends, holidays)
- Proficiency in Microsoft Office
- experience with OPERA is a plus
- Excellent verbal and written communication skills in English
- multilingual abilities are an advantage
- Ability to lift up to 25 lbs and stand for up to six hours at a time
- Some college coursework is preferred
Job Qualifications
- Minimum 2 years of management experience in the hospitality industry
- Proficiency in Microsoft Office
- Experience with OPERA property management system is a plus
- Strong verbal and written communication skills in English
- Multilingual abilities are advantageous
- Ability to manage and lead a diverse front desk team
- Demonstrated ability to handle guest service recovery effectively
- Capacity to maintain a positive and welcoming environment under pressure
Job Duties
- Deliver an exceptional guest experience from check-in to check-out, ensuring every interaction is warm, efficient, and memorable
- Support front desk operations by managing daily activity in the lobby and assisting with guest inquiries, room assignments, and service recovery
- Train, mentor, and guide front desk associates to uphold service standards and foster a positive team culture
- Assist the Front Office Manager with scheduling, hiring, performance management, payroll, inventory, and shift coverage
- Collaborate closely with housekeeping, engineering, security, and other departments to ensure seamless communication and consistently high-quality guest experience
- Provide coverage for last-minute staffing needs, including call-outs or unexpected operational challenges
- Work a flexible schedule that may include nights, overnights, weekends, and holidays
- Extra hours may occasionally be required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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