Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $54.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k plan
Tuition Assistance
Discounted hotel rates
Paid Time Off
Training and development programs
Career advancement opportunities
Job Description
Concord Hospitality is a well-respected hotel management company known for its strong commitment to delivering exceptional guest experiences and cultivating a positive workplace culture. With a firm foundation built on its five Cornerstones - Quality, Integrity, Community, Profitability, and Fun - Concord Hospitality seeks to hire associates who are passionate about service and personal growth. The company places a high priority on creating an environment where every employee is valued, respected, and provided with ample opportunities for career advancement through ongoing training and development. As an established name in the hospitality industry, Concord Hospitality manages numerous properties and offers its... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1-2 years experience in hotel front desk or related hospitality role
- Proven leadership abilities
- Strong customer service orientation
- Basic knowledge of health and safety regulations
- Ability to work flexible hours including evenings, weekends, and holidays
- Proficient in using hotel management software
- Strong problem-solving skills
- Ability to maintain confidentiality and lead by example
Job Qualifications
- High school diploma or equivalent
- Previous experience in front desk or hospitality management
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to handle multiple tasks and work in a fast-paced environment
- Knowledge of hotel operations, financial controls, and guest service standards
- Proficient with front desk reservation and management computer systems
Job Duties
- Assist in maintaining guest service as the driving philosophy of the hotel
- Demonstrate commitment to guest services by responding promptly to guest needs
- Ensure all hotel staff are trained to meet guest service standards
- Develop added value customer service programs
- Act as manager on duty for hotel and assist in managing front desk operations
- Train front desk staff in all operational procedures
- Assist in scheduling, payroll, and progressive discipline for the department
- Ensure staff follow financial control procedures and produce accurate financial reports
- Maintain a positive, cooperative work environment between staff and management
- Emphasize employee selection, training and development
- Ensure compliance with local and federal laws regarding personnel files
- Administer personnel policies fairly and consistently
- Mentor and develop management talent among direct reports
- Monitor and maintain acceptable turnover levels
- Know and enforce local health and safety codes
- Recognize and correct potential safety hazards and security problems
- Follow hotel’s key control system policies
- Ensure staff participation in preventive maintenance programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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