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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $25.77 - $28.37
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
New Orleans Marriott, located at 555 Canal St, New Orleans, Louisiana, is part of Marriott International, a global leader in the hospitality industry renowned for its commitment to exceptional guest experiences and associate development. Marriott International operates a vast portfolio of brands and hotel properties worldwide, with the New Orleans Marriott embodying the spirit of hospitality and service excellence unique to this vibrant city. The hotel provides guests with a blend of comfort, convenience, and cultural immersion, making it a preferred destination for travelers seeking quality accommodations and outstanding service. As a full-service hotel, New Orleans Marriott offers a range... Show More
Job Requirements
- High school diploma or GED
- Two years experience in guest services, front desk, or related area
- Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Ability to lead and support a team
- Strong communication skills
- Commitment to guest satisfaction
- Ability to handle multiple tasks efficiently
Job Qualifications
- High school diploma or GED
- Two years experience in guest services, front desk, or related field
- Alternatively, a two-year degree in Hotel and Restaurant Management, Hospitality, or Business Administration
- Strong interpersonal and communication skills
- Ability to lead and motivate a team
- Knowledge of front desk operations and guest service protocols
Job Duties
- Lead and assist with daily front desk shift operations
- Support and mentor front desk team members
- Handle guest complaints and conflicts professionally
- Participate in employee training and performance evaluations
- Monitor staffing to meet guest service and financial goals
- Ensure adherence to credit policies and maximize room revenue
- Maintain exceptional customer service standards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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