Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $31.25
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Performance bonus
Career development opportunities
Retirement Plan
Job Description
Gaylord Pacific Resort & Convention Center, located in Chula Vista, California, is part of the prestigious portfolio of Marriott International, a globally recognized leader in the hospitality industry. Marriott International is renowned for its commitment to creating exceptional guest experiences through innovative services, warm hospitality, and a diverse portfolio of brands. Gaylord Pacific Resort & Convention Center exemplifies Marriott's dedication to delivering extraordinary environments and top-tier service, especially in meetings and guest experiences. Their focus is on fostering a workplace where employees, known as STARs, are encouraged to be creative, entrepreneurial, and dedicated to providing thoughtful and big-hearted service to... Show More
Job Requirements
- High school diploma or GED
- Minimum two years experience in guest services or related area
- Or two-year degree in hospitality or related field
- Availability to work full-time
- Strong leadership capabilities
- Excellent communication skills
- Ability to resolve guest complaints effectively
- Familiarity with front office systems and procedures
- Commitment to delivering exceptional customer service
- Must not be located remotely
- Ability to work onsite at Gaylord Pacific Resort & Convention Center
Job Qualifications
- High school diploma or GED
- Two years experience in guest services, front desk or related professional area
- Or two-year degree from accredited university in hospitality related major such as hotel and restaurant management, business administration, or related field
- Strong interpersonal and communication skills
- Demonstrated ability to lead and motivate a team
- Experience in customer service and conflict resolution
- Basic financial and administrative knowledge
- Ability to handle multiple tasks and work in a fast-paced environment
- Proficiency with front desk operations and guest service protocols
Job Duties
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- advocates sound financial and business decision making
- demonstrates honesty and integrity
- leads by example
- Encourages and builds mutual trust, respect, and cooperation among team members
- Serves as a role model to demonstrate appropriate behaviors
- Understands employee positions well enough to perform duties in employees' absence
- Handles employee questions and concerns
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager
- Supports daily Front Desk shift operations
- Supports day-to-day operations ensuring quality, standards and meeting customer expectations
- Develops specific goals and plans to prioritize, organize, and accomplish work
- Handles complaints, settling disputes and resolving grievances
- Participates in department meetings and communicates front desk goals
- Strives to improve service performance
- Observes staffing levels to meet guest service and financial objectives
- Supports training on credit policies and procedures to reduce bad debts
- Supports same-day selling procedures to maximize room revenue and occupancy
- Understands impact of front desk operations on overall property financial goals
- Provides services above and beyond for customer satisfaction and retention
- Improves service by coaching and assisting individuals to understand guest needs
- Sets a positive example for guest relations
- Encourages employees to provide excellent customer service
- Handles guest problems and complaints seeking supervisor assistance as necessary
- Interacts with guests to obtain feedback on product quality and service levels
- Supports implementation of customer recognition programs
- Assists in the review of comment cards and guest satisfaction results
- Ensures employees have proper supplies and uniforms
- Assists in the use of guest information tracking system
- Identifies developmental needs and provides coaching and mentoring
- Provides guidance and direction to subordinates including setting and monitoring performance standards
- Provides performance feedback
- Participates in employee recognition and appraisal processes
- Provides information to supervisors and co-workers
- Analyzes information to choose best solutions
- Keeps executives and peers updated
- Performs all duties at the Front Desk as necessary
- Understands functions of Bell Staff, Switchboard and Guest Services operations
- Complies with loss prevention policies and procedures
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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