Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $27.40
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
bonus eligible
Career development opportunities
Job Description
Sheraton Dallas Hotel, located at 400 Olive St, Dallas, Texas, is a prominent establishment within the hospitality industry and part of the globally renowned Marriott International portfolio. Established as a community gathering place since 1937, Sheraton Hotels & Resorts has grown to include over 400 communities worldwide, known for delivering engaging guest experiences and thoughtful service. As a full-service hotel, Sheraton Dallas blends comfort and convenience for its guests, fostering an environment where associates are valued for their diverse backgrounds and talents, embodying Marriott's commitment to equal opportunity and inclusion. This job opening is for an entry-level management position with... Show More
Job Requirements
- high school diploma or GED
- two years experience in guest services, front desk, or related professional area
- or two-year degree from an accredited university in hotel and restaurant management, hospitality, business administration, or related major with no work experience required
- ability to work evening shifts
- strong leadership and communication skills
- proficiency in guest services software and systems
- ability to work full time onsite
- excellent problem-solving skills
- commitment to providing exceptional customer service
Job Qualifications
- high school diploma or ged
- two years experience in guest services, front desk, or related area
- or two-year degree in hotel and restaurant management, hospitality, business administration, or related major
- strong interpersonal and communication skills
- ability to lead and mentor team members
- skills in handling guest complaints and disputes
- knowledge of front desk operations and financial policies
- proven customer service skills
- ability to analyze information and solve problems
- familiar with guest information tracking systems
Job Duties
- lead and assist with the successful completion of daily front desk shift requirements
- utilize interpersonal and communication skills to lead, influence, and encourage team members
- handle guest complaints, settle disputes, and resolve conflicts
- support daily front desk shift operations and ensure adherence to all credit policies
- participate in training, coaching, and mentoring of staff
- assist in the review of guest satisfaction results and implement customer recognition programs
- perform front desk duties as necessary and comply with loss prevention policies
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: