Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
401K Matching
flexible scheduling
Travel Discounts
Hotel Room Discounts
Paid Time Off
Job Description
Crescent Hotels & Resorts is a renowned hospitality company widely recognized for its commitment to delivering exceptional guest experiences across its properties. The company prides itself on fostering a warm, inclusive, and supportive environment where associates feel valued and empowered. With a team of dedicated hospitality professionals, Crescent Hotels & Resorts continuously strives to uphold the highest standards of service excellence in a dynamic hotel management landscape. Their key values emphasize associate well-being, career growth, and a culture that celebrates diversity and inclusion. The company offers various programs such as health and wellness initiatives, best-in-class learning and development opportunities, and... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of experience in a hotel front office supervisory role
- Strong organizational and multitasking skills
- Excellent interpersonal and communication skills
- Ability to work flexible hours
- Commitment to delivering exceptional customer service
- Basic computer literacy
Job Qualifications
- At least 2 years of experience in a similar position in a hotel
- Excellent communication skills
- Strong leadership abilities
- Proven customer service skills
- Ability to lead and motivate a team
- Collaborative and approachable demeanor
Job Duties
- Coordinate with the Front Office Manager and assist in overseeing the front office operation of front desk and night audit
- Work shifts with the front desk agents and night auditors, and lead by example with excellent leadership skills and impeccable hospitality guest service
- Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding front desk agents and night auditors
- Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement
- Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies
- Ensure guest and team member satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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