Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $80,000.00
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Employee assistance program
Job Description
Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company known for providing exceptional guest experiences through outstanding service and unique environments. With properties located in prime destinations worldwide, Four Seasons is synonymous with elegance, sophistication, and unparalleled quality. The company prides itself on cultivating a diverse and inclusive workplace where employees are respected and empowered to excel in their roles. Four Seasons has been recognized consistently as one of the best employers in the hospitality industry, a recognition that underscores its commitment to employee satisfaction and career growth. Each team member at Four Seasons contributes to creating... Show More
Job Requirements
- Work authorization for the location
- Proven experience in front desk or hotel management
- Strong leadership and team management skills
- Excellent verbal and written communication
- Ability to handle guest requests promptly and professionally
- Knowledge of hotel reservation and billing systems
- High school diploma or equivalent
- Ability to work flexible hours including nights, weekends, and holidays
Job Qualifications
- Proven experience in front desk or hotel management
- Strong leadership and team management skills
- Excellent customer service and communication skills
- Ability to resolve conflicts and handle complaints professionally
- Knowledge of hotel management software and systems
- High school diploma or equivalent
- Hospitality or business degree preferred
- Ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Manages the staff at the Front Desk, Bell Desk, Driveway, Housekeeping and Concierge and ensures oversight of the CORE team in the absence of the department manager as assigned
- Directs all activities of the employees and ensure communications and follow-up on any problems, guest requests or special requirements
- Interviews, trains and schedules the staff
- Conducts Performance Evaluations and disciplines staff when needed
- Reviews and monitors schedules of staff under their responsibility
- Frequently tours the hotel to ensure maintenance and upkeep
- Monitors employee activities to assure that standards are being met, staff is being supported and guest needs are being met
- Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
- Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc
- Responds to all guest requests in an accurate and timely manner
- Coordinates arrivals, departures and billing requirements
- Blocks rooms for arrivals and ensures any discrepancies are resolved
- Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups
- Assures that all financial and credit procedures are followed
- Ensure daily follow up on credit problems
- Reviews all paid-outs, rebates, Petty Cash disbursements and Direct Billings
- Ensure posting and collection of garage revenues
- Checks cashiers’ work at end of shift to ensure all transactions are reconciled with proper approvals and endorsements
- Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available
- Responds swiftly and effectively in any hotel emergency or safety situation
- Checks guest in and out in an efficient and friendly manner, using guest name whenever possible
- Assures that guest is assigned type of room requested and the correct rate is charged
- Arranges for luggage to be delivered to guest room
- Issues correct keys to the guest
- Checks out guest at end of stay
- Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest
- Ensures proper management and tracking of all guest packages through Key
- Settles bill accurately through credit card or cash transaction
- Reviews late arrivals, next day early arrivals and departures to plan for the next day’s activities
- Plans ahead in the event of overselling the hotel, to ensure walk guests are identified and local hotels are secured for relocation
- Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests, monitor valet parking, parking revenue and manage guest requests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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