Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.50 - $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) plan with Company Match
Employee stock purchase plan
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its dedication to exceptional guest experiences and employee satisfaction. Among its prestigious portfolio of brands is the Crystal Gateway Marriott, located at 1700 Richmond Highway in Arlington, Virginia. This full-service hotel offers a vibrant atmosphere that caters to both business and leisure travelers, combining convenient location with top-notch amenities. Marriott International prides itself on fostering a culture where associates feel valued, engaged, and empowered to contribute to a legacy of hospitality excellence. The Crystal Gateway Marriott embodies these principles through its commitment to delivering outstanding customer service... Show More
Job Requirements
- High school diploma or GED
- Two years experience in guest services, front desk, or related area
- Or two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Full-time availability
- Ability to work in Arlington, Virginia
- Strong communication skills
- Leadership abilities
- Proficiency with guest services operations
- Availability to support all shifts as needed
Job Qualifications
- High school diploma or GED
- Two years experience in guest services, front desk, or related area
- Or a two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Demonstrated leadership skills
- Strong interpersonal and communication abilities
- Experience in handling guest complaints and problem resolution
- Ability to support operational and financial goals
- Knowledge of front desk operations and hotel services
- Ability to train and mentor staff
- Proficiency in customer service techniques
- Strong organizational skills
Job Duties
- Utilizes interpersonal and communication skills to lead, influence, and encourage others
- Advocates sound financial/business decision making
- Demonstrates honesty/integrity
- Leads by example
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager
- Supports daily Front Desk shift operations
- Handles complaints, disputes, grievances, and resolves conflicts
- Participates in department meetings and communicates Front Desk goals
- Strives to improve service performance
- Observes staffing levels to meet guest service and financial objectives
- Supports training of staff on credit policies and procedures
- Supports same day selling procedures to maximize room revenue and occupancy
- Provides above and beyond customer service for satisfaction and retention
- Handles guest problems and complaints seeking supervisory assistance when necessary
- Interacts with guests to obtain feedback on quality and service
- Supports implementation of customer recognition/service programs
- Assists in reviewing comment cards and guest satisfaction results
- Ensures employees have proper supplies and uniforms
- Assists with guest information tracking system
- Identifies developmental needs and provides coaching or mentoring
- Provides guidance and direction to subordinates
- Provides feedback on service behaviors
- Participates in employee recognition programs
- Supports training initiatives
- Participates in employee performance appraisal process
- Communicates information to supervisors and team
- Analyzes information and evaluates results to solve problems
- Performs Front Desk duties as necessary
- Understands Bell Staff, Switchboard, and Concierge/Guest Services operations
- Complies with loss prevention policies and procedures
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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