Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $28.37
Work Schedule
Day Shifts
Benefits
Health Insurance
401(k) Plan
Employee stock purchase plan
Paid Time Off
Life insurance
Disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
Flexible spending account
Tuition Assistance
Pre-tax commuter benefits
Job Description
Sheraton Dallas Hotel, located at 400 Olive Street in Dallas, Texas, is a prestigious and well-established hotel known for providing exceptional hospitality services. As part of the global Sheraton family under Marriott International, this hotel is dedicated to creating a welcoming and inclusive environment for guests and associates alike. Since its inception, Sheraton has served as a gathering place that connects people through meaningful experiences and thoughtful guest service. With over 400 communities worldwide, Sheraton Hotels & Resorts offers an inspiring workplace for individuals who thrive on delivering excellent customer service and working within a diverse team. Sheraton Dallas Hotel... Show More
Job Requirements
- High school diploma or GED
- Minimum of three years experience in guest services or related area
- OR two-year degree from accredited university in relevant field
- At least one year of related professional experience
- Ability to work full time in a management role
- Willingness to comply with company policies and procedures
- Ability to operate department equipment
- Effective communication skills
- Availability to work onsite at Sheraton Dallas Hotel
- Commitment to provide excellent guest service
- Ability to handle multiple tasks and responsibilities efficiently
Job Qualifications
- High school diploma or GED
- Three years experience in guest services, front desk, housekeeping, or related area
- OR two-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in guest services, front desk, housekeeping, or related area
- Ability to understand functions of various department operations
- Knowledge of night audit and loss prevention procedures
- Strong communication and problem-solving skills
- Ability to manage schedules and employee attendance
- Experience with budget and revenue management
- Guest relations and complaint resolution experience
Job Duties
- Open and close Front Desk and Housekeeping shifts
- Ensure completion of assigned shift checklists and duties
- Run and review critical information in room operations reports
- Operate department equipment and report malfunctions
- Ensure employees have proper supplies and uniforms
- Understand and comply with night audit and loss prevention procedures
- Communicate performance expectations and handle employee questions
- Effectively schedule employees and track time and attendance
- Supervise same-day selling procedures to maximize revenue
- Verify room rate accuracy
- Assist in managing budgets, operating statements, and payroll reports
- Participate in controlling departmental expenses
- Assist in investigating employee and guest accidents
- Use guest information tracking systems to support guest recognition
- Set positive examples for guest relations
- Handle guest feedback and complaints
- Review comment cards and guest satisfaction results with employees
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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