Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $27.40
Work Schedule
Standard Hours
Benefits
Health Insurance
401k plan
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Job Description
Courtyard by Marriott Detroit Downtown is part of the globally recognized Marriott International portfolio, a leader in the hospitality industry known for delivering exceptional guest experiences across its diverse range of brands. Located at 333 East Jefferson Ave, Detroit, Michigan, this hotel brings the Courtyard promise to business and leisure travelers by focusing on comfort, functionality, and superior service. Marriott International is dedicated to fostering a workplace culture that values diversity, inclusion, and the development of its employees, making it an attractive choice for those seeking to grow within the hospitality sector. The hotel offers a comprehensive benefits package including... Show More
Job Requirements
- high school diploma or ged
- two years experience in guest services or front desk
- or two-year degree in hospitality or related field
- excellent communication and interpersonal skills
- leadership capability
- problem resolution skills
- ability to work full time
- willingness to perform front desk duties
- ability to handle multiple priorities
- adherence to company policies and procedures
Job Qualifications
- high school diploma or ged
- two years experience in guest services, front desk, or related field
- or associate degree in hotel and restaurant management, hospitality, business administration, or related major
- strong interpersonal and communication skills
- ability to lead and motivate a team
- customer service orientation
- problem-solving skills
- ability to manage conflict
- knowledge of front desk operations and financial objectives
- proficiency in using guest information tracking systems
- experience in staff coaching and training
Job Duties
- lead front office team and assist with daily shift operations
- support front desk and guest services to meet customer expectations
- resolve guest complaints and handle disputes professionally
- participate in department meetings and communicate front desk goals
- provide coaching and training to staff
- ensure adherence to credit policies and procedures
- maximize room revenue through same day selling procedures
- support employee performance appraisal process
- maintain loss prevention policies
- perform front desk duties as necessary
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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