Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development programs
flexible scheduling
Job Description
The hotel industry offers a dynamic and fast-paced environment that demands a versatile and dedicated Food and Beverage Supervisor to uphold exceptional service standards. This particular hotel operates 24 hours a day, 7 days a week, requiring flexibility in shift days, starting times, and weekly working hours. As a reputable establishment within the hospitality sector, this hotel emphasizes outstanding guest service, operational excellence, and a collaborative atmosphere among associates to ensure a memorable experience for every guest.
This role of Food and Beverage Supervisor is essential in maintaining the high standards expected by our guests and aligning with the ho... Show More
This role of Food and Beverage Supervisor is essential in maintaining the high standards expected by our guests and aligning with the ho... Show More
Job Requirements
- Minimum of 2-3 years experience in food and beverage supervision
- Previous hotel experience in a property of similar size and nature
- Hold or be in the process of obtaining a current Food Handler Card
- Ability to work flexible hours including nights, weekends and holidays
- Ability to stand and walk for long periods
- Ability to lift up to 30 pounds
- Knowledge of state, federal and corporate liquor laws
- Strong communication and interpersonal skills
- Ability to handle stressful situations calmly
Job Qualifications
- Thorough knowledge of food outlet operations including food and beverage, supervisory aspects, service techniques, and guest interaction
- Knowledge of all state, federal and corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests
- Hold a current Food Handler Card or in the process of being certified
- Ability to work under pressure and deal with stressful situations during busy periods
- Knowledge of the appropriate table settings and service ware
- Basic knowledge of the English language sufficient to understand inquiries from customers and communicate simple instructions
- Ability to comprehend and apply written product labeling instructions to enable the safe application of products and processes within the hotel
- Ability to remember, recite and promote the variety of menu items
- Ability to operate beverage equipment e.g., coffee maker
- Minimum of 2-3 years as a Food and Beverage Supervisor and hotel experience
- Must have previous experience in a property of similar size and nature
- Must have food and beverage product and equipment knowledge
Job Duties
- Ensure that each guest receives outstanding guest service by providing a guest friendly environment which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other components of guest service
- Ensure that guest satisfaction scores meet or exceeds goals
- Maintain a favorable working relationship with all company associates to foster and promote a positive working environment
- Work in a fast paced and customer service-oriented environment
- perform duties under pressure and meet deadlines in a timely manner
- Attend BEO, staff and food and beverage meetings
- Analyze and monitor day-to-day operation reports, monthly and yearly financial statements, labor costs
- Perform special projects as necessary for the General Manager and/or Food and Beverage Manager
- Handle planning and execution of hotel sponsored events as required
- Taste food and beverage products from all areas to ensure quality and consistency
- Market ideas and promotions (strategies) in the Food and Beverage Department
- Monitor Food and Beverage Computer POS systems
- Assist in monitoring of cashier procedures
- Work job responsibilities of associates when business dictates
- Handle Manager on Duty responsibilities as required
- Effectively control the flow of customers and the interaction between the front and back-of-house throughout service
- Ensure team members consistently maintain brand standards and high levels of customer service
- Handle all customer inquiries in an appropriate and professional manner
- Maintain outlet scheduling and payroll
- Organize and conduct pre-shift and departmental meetings communicating pertinent information such as house count, daily specials, promotions, and menu changes
- Maintain communication with all departments and attend relevant meetings
- Participate in marketing efforts of restaurants, assist in creating menus, survey competition and report food trends
- Monitor product quality and guest satisfaction in restaurant
- Ensure that food quality is consistent, appealing, and prepared to guest specifications
- Interact with guests to obtain feedback on quality of service and food in outlet
- Maintain profitability of outlet to support overall hotel operations
- Control payroll and equipment costs (minimizing loss and misuse)
- Ensure par stock levels are maintained by calculating inventory, ordering, and retrieving supplies and stocking shelves
- Ensure maintenance of equipment by calling for repairs and training staff on proper use
- Support the entire Food and Beverage operation including supervising other areas if necessary, handling special projects, running promotions, handling public relations, and marketing
- Provide clean and safe environment by assigning and assisting with cleaning
- Adhere to all company policies and procedures
- Follow safety and security procedures and rules
- Know department fire prevention and emergency procedures
- Utilize protective equipment
- Report unsafe conditions to manager
- Report accidents, injuries, near-misses, property damage or loss to manager
- Provide for a safe work environment by following all safety and security procedures and rules
- Maintain a neat, clean and well-groomed appearance
- Perform any related duties as requested by manager
- Assist other restaurant personnel when needed
OysterLink - a hiring platform for restaurants and hotels.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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