Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $80,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k Match
Employee Discounts
Free Meals
Uniform cleaning
Free parking
Job Description
Four Seasons Hotels and Resorts is a globally recognized luxury hospitality company committed to delivering exceptional experiences to guests through unparalleled service and refined environments. Founded in 1960, Four Seasons has since become synonymous with elegance, comfort, and innovation in the hotel industry, operating more than 100 properties worldwide. The company prides itself on a culture that values every team member, empowering them with world-class training and a supportive work environment to foster personal and professional growth. Their ethos centers on creating memorable moments that reflect genuine care and attention to detail, making each stay an exquisite event for their... Show More
Job Requirements
- 2-5 years experience in f&b management
- Previous experience in luxury dining environment an asset
- Proficient in spoken and written english
- Frequent standing and walking for extended periods of time
- Open schedule to include weekends and holidays
Job Qualifications
- 2-5 years experience in food and beverage management
- Previous experience in luxury dining environment an asset
- Proficient in spoken and written English
- Strong leadership and communication skills
- Ability to handle guest complaints professionally
- Knowledge of wine and spirits
- Familiarity with point-of-sales systems
- Ability to work flexible schedules including weekends and holidays
- Effective team player with coaching and disciplinary skills
Job Duties
- Always offer engaging service
- Adapt to food and beverage operating programs
- Train, evaluate, lead, motivate, coach, and discipline all employees in the Hotel’s Room Service Department
- Be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
- Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide knowledge of wine and spirits
- Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order
- Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system, check completed kitchen orders with the guest’s original order, coordinate delivery of items to the guestroom by Room Service Servers, and properly close guest checks
- Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests
- Coordinate amenity delivery ensuring requests are received, filed, ordered from kitchen and delivered accurately and promptly
- Assist in controlling labor and operating expenses through scheduling, purchasing decisions, inventory and control
- Attend operational meetings to ensure effective coordination and cooperation between departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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