Assistant Food and Beverage Operations Manager - Upscale Dining
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $35.10
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Career development opportunities
Job Description
Gaylord Pacific Resort & Convention Center, located in Chula Vista, California, is a renowned hospitality establishment known for its exceptional service, luxurious accommodations, and world-class events and conventions. As part of the prestigious Gaylord Hotels portfolio under Marriott International, the resort offers a dynamic work environment that prioritizes career growth, inclusivity, and delivering outstanding guest experiences. Known for a culture that fosters creativity, entrepreneurship, and heartfelt service, Gaylord Pacific Resort & Convention Center is committed to creating meaningful moments for its guests and providing employees with a supportive and engaging workplace.
We are currently seeking a dedicated Food and Bevera... Show More
We are currently seeking a dedicated Food and Bevera... Show More
Job Requirements
- High school diploma or GED
- Three years experience in the food and beverage, culinary, or related professional area
- OR two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in the food and beverage, culinary, or related professional area
- Ability to manage and prioritize multiple responsibilities
- Strong interpersonal and team-building skills
- Willingness to perform hourly functions as needed
- Excellent communication skills
- Availability to work on site at Gaylord Pacific Resort & Convention Center
- Commitment to upholding brand standards and legal requirements
Job Qualifications
- High school diploma or GED
- Three years experience in the food and beverage, culinary, or related professional area
- OR two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in the food and beverage, culinary, or related professional area
- Knowledge of brand specific service culture
- Strong leadership and supervisory skills
- Excellent communication abilities
- Ability to handle guest concerns professionally
- Budget comprehension skills
Job Duties
- Assist in the ordering of food and beverage supplies, cleaning supplies and uniforms
- Supervise daily food and beverage shift operation and ensure compliance with all food and beverage policies, standards and procedures
- Support and supervise an effective monthly self inspection program
- Operate all department equipment as necessary and report malfunction
- Supervise staffing levels to ensure guest service, operational needs, and financial objectives are met
- Encourage and build mutual trust, respect, and cooperation among team members
- Develop specific goals and plans to prioritize, organize, and accomplish your work
- Celebrate and foster decisions that result in successes as well as failures
- Communicate areas that need attention to staff and follow up to ensure understanding
- Coordinate cleaning program in all food and beverage areas
- Follow property-specific second effort and recovery plan
- Stay readily available and approachable for all team members
- Demonstrate knowledge of the brand specific service culture
- Provide services that are above and beyond for customer satisfaction and retention
- Serve as a role model to demonstrate appropriate behaviors
- Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
- Take proactive approaches when dealing with guest concerns
- Set a positive example for guest relations
- Stay readily available and approachable for all guests
- Review comment cards and guest satisfaction results with employees
- Respond in a timely manner to customer service department requests
- Provide information to supervisors and co-workers by telephone, in written form, e-mail, or in person
- Analyze information and evaluate results to choose the best solution and solve problems
- Perform hourly job functions if necessary
- Extend professionalism and courtesy to team members at all times
- Comprehend budgets, operating statements and payroll progress reports
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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