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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $28.35 - $30.29
Work Schedule
Standard Hours
Job Description
Marriott International stands as a global leader in the hospitality industry, known for its commitment to exceptional service, innovation, and fostering a welcoming environment for both guests and associates. At the forefront of Marriott's luxury portfolio is JW Marriott, a prestigious brand that operates more than 100 distinguished properties in gateway cities and unique resort destinations worldwide. JW Marriott is recognized not only for delivering luxurious experiences to guests but also for its dedication to associate well-being, inclusive culture, and professional growth opportunities. The brand embraces a philosophy where the happiness and development of its team members are paramount, which... Show More
Job Requirements
- High school diploma or GED
- Minimum 3 years experience in food and beverage, culinary, or related professional area
- OR 2-year degree from accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major
- At least 1 year experience in food and beverage, culinary, or related professional area
- Ability to supervise daily operations
- Effective communication skills
- Ability to analyze financial documents and reports
- Willingness to perform hourly job functions when necessary
- Approachable and available to team members and guests
- Compliance with company policies and legal requirements
Job Qualifications
- High school diploma or GED with 3 years experience in food and beverage, culinary, or related area
- OR 2-year degree from accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major with 1 year experience in food and beverage, culinary, or related area
- Proven leadership and supervisory skills
- Strong communication and interpersonal skills
- Ability to manage budgets and financial reports
- Knowledge of food and beverage operational standards and procedures
- Customer service oriented with problem-solving abilities
- Ability to coordinate cleaning and inspection programs
- Comfortable operating department equipment
- Proficient in staff scheduling and resource management
Job Duties
- Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
- Supervises daily food and beverage shift operation and ensures compliance with all policies, standards and procedures
- Supports and supervises an effective monthly self-inspection program
- Operates department equipment as necessary and reports malfunctions
- Supervises staffing levels to ensure guest service, operational needs, and financial objectives are met
- Encourages and builds mutual trust, respect, and cooperation among team members
- Develops specific goals and plans to prioritize, organize, and accomplish work
- Provides services that exceed customer satisfaction and retention
- Serves as a role model to demonstrate appropriate behaviors
- Manages day-to-day operations ensuring quality and standards meet customer expectations
- Takes proactive approaches when dealing with guest concerns
- Reviews comment cards and guest satisfaction results with employees
- Responds promptly to customer service department requests
- Coordinates cleaning programs identifying trends and making recommendations for improvements
- Comprehends budgets, operating statements and payroll progress reports
- Performs hourly job functions if necessary
- Communicates effectively with supervisors and co-workers by telephone, email, or in person
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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