Assistant Food and Beverage Operations Manager
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Job Description
The Ritz-Carlton Philadelphia, located at 10 Avenue Of The Arts in Philadelphia, Pennsylvania, is part of the prestigious Ritz-Carlton portfolio under Marriott International, a global leader in luxury hospitality. The Ritz-Carlton brand is renowned worldwide for setting the standard for rare and special luxury service, creating memorable guest experiences that last a lifetime. With over 100 award-winning properties globally, The Ritz-Carlton Ladies and Gentlemen are hospitality professionals committed to delivering excellence and a level of care and comfort that distinguishes this iconic brand. The company values diversity, fostering an inclusive environment where every associate's unique background, talent, and experience contribute... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in food and beverage, culinary, or related professional area
- Or 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in food and beverage, culinary or related professional area
- Ability to operate department equipment
- Strong communication skills
- Availability to work full-time
- Management experience
Job Qualifications
- High school diploma or GED
- Degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related field preferred
- Minimum of 1-3 years experience in food and beverage or culinary management
- Strong leadership and team supervision skills
- Excellent customer service and problem-solving abilities
- Knowledge of budgeting and financial reporting
- Proficiency in managing daily operations and staff
- Capability to uphold brand-specific service standards
Job Duties
- Assist in ordering food and beverage supplies, cleaning supplies and uniforms
- Supervise daily food and beverage shift operations and ensure compliance with policies, standards and procedures
- Support and supervise monthly self inspection programs
- Operate department equipment and report malfunctions
- Supervise staffing levels to meet guest service, operational needs and financial objectives
- Encourage and build mutual trust, respect and cooperation among team members
- Develop specific goals and plans to prioritize, organize and accomplish work tasks
- Celebrate and foster decisions that result in successes and failures
- Communicate areas that need attention to staff and follow up to ensure understanding
- Coordinate cleaning programs in all food and beverage areas, identify trends and recommend improvements
- Follow property-specific second effort and recovery plans
- Stay readily available and approachable for team members
- Demonstrate knowledge of brand-specific service culture
- Provide above and beyond services for customer satisfaction and retention
- Serve as role model to demonstrate appropriate behaviors
- Manage day-to-day operations to ensure quality, standards and customer expectations
- Take proactive approaches when dealing with guest concerns
- Set positive examples for guest relations
- Stay readily available and approachable for guests
- Review comment cards and guest satisfaction results with employees
- Respond promptly to customer service department requests
- Provide information to supervisors and co-workers verbally, written or via email
- Analyze information and evaluate results to determine best solutions and solve problems
- Perform hourly job functions if necessary
- Extend professionalism and courtesy to team members
- Understand budgets, operating statements and payroll progress reports
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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