Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $27.69
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligible
Professional Development
Job Description
JW Marriott Houston by The Galleria is a prestigious luxury hotel located in the heart of Houston, Texas. Part of the esteemed JW Marriott brand within Marriott International's luxury portfolio, this hotel is renowned for its exceptional hospitality and commitment to providing guests with memorable experiences. Situated conveniently at 5150 Westheimer Rd, the hotel offers world-class accommodations, fine dining, and a variety of amenities catering to both business and leisure travelers. JW Marriott properties are known for their blend of elegance, comfort, and personalized service, making them a preferred choice for discerning guests around the globe.
As a lux... Show More
As a lux... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in food and beverage, culinary, or related professional area
- OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 1 year experience in food and beverage, culinary, or related professional area
- ability to supervise staff
- excellent communication skills
- ability to manage budgets
- knowledge of food and beverage policies and legal requirements
- availability to work full time
- management position experience preferred
Job Qualifications
- High school diploma or GED with 3 years experience in food and beverage, culinary, or related field
- OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year experience in the food and beverage, culinary or related professional area
- experience in supervisory or management roles preferred
- strong leadership skills
- excellent communication and interpersonal abilities
- knowledge of food and beverage operations and standards
- ability to work in a fast-paced environment
- problem-solving skills
- proficiency in managing budgets and staffing
- commitment to exceptional customer service
Job Duties
- Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
- supervises daily food and beverage shift operations and ensures compliance with all policies, standards and procedures
- supports and supervises an effective monthly self-inspection program
- operates all department equipment as necessary and reports malfunctions
- supervises staffing levels to ensure guest service, operational needs, and financial objectives are met
- encourages and builds mutual trust, respect, and cooperation among team members
- develops specific goals and plans to prioritize, organize, and accomplish work
- celebrates and fosters decisions that result in successes as well as failures
- communicates areas that need attention to staff and follows up to ensure understanding
- coordinates cleaning program in all food and beverage areas, identifying trends and recommending improvements
- follows property specific second effort and recovery plan
- stays readily available and approachable for all team members
- demonstrates knowledge of the brand specific service culture
- provides services that are above and beyond for customer satisfaction and retention
- serves as a role model demonstrating appropriate behaviors
- manages day-to-day operations ensuring the quality, standards and expectations of customers are met daily
- takes proactive approaches when dealing with guest concerns
- sets a positive example for guest relations
- stays readily available and approachable for all guests
- reviews comment cards and guest satisfaction results with employees
- responds in a timely manner to customer service department requests
- provides information to supervisors and co-workers by telephone, written form, email, or in person
- analyzes information and evaluates results to choose the best solution and solve problems
- performs hourly job function if necessary
- extends professionalism and courtesy to team members at all times
- comprehends budgets, operating statements and payroll progress report
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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