Assistant Food and Beverage Operations Manager
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $35.10
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Performance bonus
Employee Discounts
Job Description
Renaissance Esmeralda Resort & Spa Indian Wells is a luxury resort located in the picturesque setting of Indian Wells, California. This prestigious establishment is part of the renowned Renaissance Hotels portfolio, which operates under Marriott International, a global leader in the hospitality industry. The resort offers a unique blend of relaxation, cultural immersion, and upscale amenities, catering to guests seeking an unforgettable travel experience. With beautifully landscaped grounds, modern facilities, gourmet dining options, and a variety of recreational activities, Renaissance Esmeralda Resort & Spa provides both leisure and business travelers a sanctuary of comfort and exceptional service.
As a full-ti... Show More
As a full-ti... Show More
Job Requirements
- High school diploma or GED
- Three years experience in food and beverage or culinary professional area
- Or two-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in food and beverage or culinary professional area
- Ability to supervise staff and manage daily operations
- Strong communication skills
- Flexibility to work full-time schedule
- Willingness to perform hourly job functions if necessary
- Knowledge of brand specific service culture
- Commitment to upholding safety and cleanliness standards
Job Qualifications
- High school diploma or GED with three years of experience in food and beverage or culinary
- Or two-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with one year experience
- Strong organizational and leadership skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple tasks and prioritize effectively
- Knowledge of food and beverage policies, standards, and procedures
- Commitment to delivering exceptional customer service
- Basic understanding of budget comprehension and financial reports
- Ability to analyze and solve problems efficiently
- Proficient in operating food and beverage department equipment
Job Duties
- Assist in ordering food and beverage supplies, cleaning supplies, and uniforms
- Supervise daily food and beverage shift operations ensuring compliance with policies, standards, and procedures
- Support and supervise monthly self-inspection programs
- Operate department equipment as necessary and report malfunctions
- Supervise staffing levels to meet guest service, operational, and financial objectives
- Encourage and build mutual trust, respect, and cooperation among team members
- Develop specific goals and plans to prioritize, organize, and accomplish work
- Celebrate and foster decisions resulting in successes and failures
- Communicate areas needing attention to staff and follow up for understanding
- Coordinate cleaning programs in all food and beverage areas identifying trends and recommending improvements
- Follow property-specific second effort and recovery plan
- Stay readily available and approachable for team members
- Demonstrate knowledge of brand-specific service culture
- Provide above and beyond customer service for satisfaction and retention
- Serve as a role model demonstrating appropriate behaviors
- Manage day-to-day operations ensuring quality, standards, and meeting customer expectations
- Take proactive approaches in dealing with guest concerns
- Set a positive example for guest relations
- Stay readily available and approachable for guests
- Review comment cards and guest satisfaction results with employees
- Respond timely to customer service department requests
- Provide information to supervisors and coworkers by telephone, written form, e-mail, or in person
- Analyze information and evaluate results to choose best solutions and solve problems
- Perform hourly job function if necessary
- Extend professionalism and courtesy to team members
- Comprehend budgets, operating statements and payroll progress reports
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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