Assistant Food and Beverage Operations Manager
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $27.69
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Bonuses
Professional Development
Job Description
JW Marriott New Orleans is part of Marriott International's prestigious luxury portfolio, known for its commitment to exceptional hospitality and unparalleled guest experiences. Located in the vibrant heart of New Orleans at 614 Canal Street, JW Marriott offers a blend of sophisticated luxury, rich cultural heritage, and warm Southern charm. The hotel caters to guests seeking an upscale and memorable stay, whether they are visiting for business, leisure, or special events. With a strong emphasis on associate well-being and development, JW Marriott creates an inspiring workplace that encourages growth, innovation, and genuine connection among its diverse team. This commitment ensures... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in food and beverage, culinary or related area
- Or 2-year degree in relevant field
- 1 year experience in food and beverage or culinary
- Ability to work full time
- Must be available to work scheduled shifts
- Strong leadership skills
- Excellent communication skills
- Ability to handle guest concerns proactively
- Knowledge of hospitality industry standards
- Ability to use department equipment
- Commitment to teamwork and professionalism
Job Qualifications
- High school diploma or GED with 3 years experience in food and beverage, culinary or related professional area
- OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year experience in food and beverage, culinary or related professional area
- Strong interpersonal and communication skills
- Ability to supervise and motivate a team
- Proficient in managing budgets and operating reports
- Knowledge of food and beverage policies, standards and safety regulations
- Demonstrated leadership and problem-solving abilities
- Customer service oriented
- Ability to operate department equipment as necessary
Job Duties
- Assist in ordering food and beverage supplies, cleaning supplies and uniforms
- Supervise daily food and beverage shift operations ensuring compliance with policies, standards and procedures
- Support and supervise monthly self-inspection program
- Operate department equipment and report malfunctions
- Supervise staffing levels to meet guest service, operational needs and financial objectives
- Encourage mutual trust, respect and cooperation among team members
- Develop goals and plans to prioritize, organize and accomplish work
- Celebrate and foster decisions resulting in successes and failures
- Communicate attention areas to staff and follow up to ensure understanding
- Coordinate cleaning program in all food and beverage areas including general cleaning, identify trends and recommend improvements
- Follow property-specific second effort and recovery plan
- Stay readily available and approachable for all team members and guests
- Demonstrate knowledge of brand-specific service culture
- Provide exceptional customer service exceeding satisfaction and retention
- Serve as a role model demonstrating appropriate behaviors
- Manage day-to-day operations ensuring quality, standards and customer expectation
- Take proactive approach to guest concerns
- Set positive example for guest relations
- Review comment cards and guest satisfaction results with employees
- Respond timely to customer service department requests
- Provide information to supervisors and coworkers by phone, written form, email or in person
- Analyze information and evaluate results to choose best solutions and solve problems
- Perform hourly job functions if necessary
- Extend professionalism and courtesy to team members
- Understand budgets, operating statements and payroll progress reports
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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