Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $30.29
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Marriott Irvine Spectrum, located in Irvine, California, is part of Marriott International, a world-renowned hospitality company recognized for its dedication to quality and exemplary guest service. Marriott International offers a diverse portfolio of hotel brands, including JW Marriott, a luxury segment known for its elegant properties and exceptional service standards. JW Marriott places a high value on the well-being and development of its associates, fostering an environment conducive to personal and professional growth within a supportive global community. This property stands as a prime example of Marriott's commitment to creating memorable guest experiences through innovation, hospitality, and luxury accommodations.
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Job Requirements
- High school diploma or GED
- three years experience in the food and beverage, culinary or related professional area
- or two-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality or related major
- one year experience in food and beverage, culinary or related area
- ability to operate department equipment
- strong communication and leadership skills
- ability to manage budgets and payroll
- availability to work full time
- willingness to perform hourly job functions if necessary
Job Qualifications
- High school diploma or GED with three years of experience in food and beverage, culinary or related area
- or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality or Business Administration with one year of experience
- knowledge of brand specific service culture
- strong leadership and communication skills
- ability to manage operational budgets and staff
- problem solving and analytical skills
- customer service excellence
- ability to work collaboratively in a team environment
Job Duties
- Assists in ordering food and beverage supplies, cleaning supplies and uniforms
- supervises daily food and beverage shift operation and ensures compliance with all policies, standards and procedures
- supports and supervises a monthly self inspection program
- operates all department equipment as necessary and reports malfunction
- supervises staffing levels to ensure guest service, operational needs and financial objectives are met
- encourages and builds mutual trust, respect and cooperation among team members
- develops specific goals and plans to prioritize, organize and accomplish work
- celebrates successes and addresses failures
- communicates areas that need attention to staff and follows up to ensure understanding
- coordinates cleaning program in all food and beverage areas, identifies trends and recommends improvements
- follows property specific second effort and recovery plan
- stays readily available and approachable for all team members
- demonstrates knowledge of the brand specific service culture
- provides services that exceed customer satisfaction and retention goals
- serves as a role model to demonstrate appropriate behaviors
- manages day-to-day operations to meet quality standards and customer expectations
- takes proactive approaches when dealing with guest concerns
- sets a positive example for guest relations
- stays readily available and approachable for all guests
- reviews comment cards and guest satisfaction results with employees
- responds promptly to customer service department requests
- provides information to supervisors and co-workers by telephone, email or in person
- analyzes information and evaluates results to choose best solutions
- performs hourly job functions if necessary
- extends professionalism and courtesy to team members
- comprehends budgets, operating statements and payroll progress reports
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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