Assistant Food and Beverage Operations Manager
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $31.18 - $38.46
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Marriott International is a globally recognized hospitality company renowned for delivering exceptional guest experiences across a wide portfolio of hotel brands. Among its prestigious brands, JW Marriott stands as a beacon of luxury hospitality, offering over 100 properties located in gateway cities and distinctive resort destinations worldwide. JW Marriott is committed to providing its associates with an empowering and supportive work environment where they can thrive professionally and personally. Their philosophy, "The JW TreatmentTM," emphasizes the importance of taking care of their employees to ensure they deliver the highest standards of service to guests. This reflects Marriott's broader mission to... Show More
Job Requirements
- High school diploma or GED
- Three years experience in food and beverage, culinary, or related professional area
- OR two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- One year experience in food and beverage, culinary, or related professional area
- Ability to supervise staff and manage operations
- Effective communication skills
- Ability to handle guest concerns proactively
- Ability to work flexible hours
- Basic knowledge of budgets and payroll
Job Qualifications
- High school diploma or GED with three years of experience in food and beverage, culinary, or related area
- OR associate degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with one year experience in food and beverage, culinary, or related area
- Strong leadership and supervisory skills
- Excellent communication and interpersonal skills
- Ability to manage budgets and payroll reports
- Knowledge of food and beverage operations and standards
- Ability to work in a fast-paced environment and handle multiple tasks
- Problem-solving and decision-making skills
Job Duties
- Assist in ordering food and beverage, cleaning supplies, and uniforms
- Supervise daily food and beverage shift operations and ensure compliance with all policies, standards, and procedures
- Support and supervise a monthly self-inspection program
- Operate department equipment as necessary and report malfunctions
- Supervise staffing levels to meet guest service, operational needs, and financial objectives
- Encourage and build mutual trust, respect, and cooperation among team members
- Develop goals and plans to prioritize, organize, and accomplish work
- Celebrate and foster decisions that result in successes and failures
- Communicate areas needing attention to staff and ensure understanding
- Coordinate cleaning programs in all food and beverage areas and recommend improvements
- Follow property-specific second effort and recovery plans
- Stay readily available and approachable for team members
- Demonstrate knowledge of brand-specific service culture
- Provide services above and beyond for customer satisfaction and retention
- Serve as a role model demonstrating appropriate behaviors
- Manage day-to-day operations ensuring quality and customer expectations
- Take proactive approaches with guest concerns
- Set positive examples for guest relations
- Stay readily available and approachable for guests
- Review comment cards and guest satisfaction results with employees
- Respond timely to customer service department requests
- Provide information to supervisors and co-workers by various communication methods
- Analyze information and evaluate results to solve problems
- Perform hourly job functions if necessary
- Extend professionalism and courtesy to team members
- Understand budgets, operating statements, and payroll progress reports
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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