Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $35.10
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Relocation assistance
Job Description
Gaylord Rockies Resort and Convention Center, located in Aurora, Colorado, is part of the prestigious Marriott International portfolio. Known for its expansive meeting spaces and immersive experiences, Gaylord Rockies blends impressive architecture with exceptional service, creating memorable moments for both leisure and business travelers. As a major destination resort, it offers a dynamic environment rich with opportunities to grow and thrive professionally. Marriott International is a global leader in the hospitality industry, renowned for fostering a diverse and inclusive work culture where associates, referred to as STARs, are empowered to bring their unique talents and creativity to their roles. Marriott... Show More
Job Requirements
- High school diploma or GED
- minimum three years experience in food and beverage culinary or related field
- or associate degree in related field with at least one year experience
- legal authorization to work in the United States
- ability to work flexible hours including evenings weekends and holidays
- strong organizational and multitasking skills
- excellent customer service orientation
- effective communication skills
- physical ability to perform job functions
- willingness to adhere to Marriott International policies and standards
Job Qualifications
- High school diploma or GED with three years of experience in food and beverage culinary or related professional area
- or two-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major with one year experience in food and beverage culinary or related professional area
- strong leadership and supervisory skills
- excellent communication and interpersonal abilities
- knowledge of food and beverage operations and standards
- ability to manage budgets and analyze financial reports
- proactive guest service skills
- problem-solving capabilities
- team-building aptitude
Job Duties
- Assist in ordering food and beverage supplies cleaning supplies and uniforms
- supervise daily food and beverage shift operations ensuring compliance with policies standards and procedures
- support and supervise monthly self-inspection programs
- operate department equipment and report malfunctions
- supervise staffing levels to meet guest service operational needs and financial objectives
- build mutual trust respect and cooperation among team members
- develop plans to prioritize organize and accomplish work
- celebrate decisions resulting in successes and failures
- communicate areas needing attention and follow up to ensure understanding
- coordinate cleaning programs in all food and beverage areas identifying trends and recommending improvements
- follow property specific second effort and recovery plans
- remain available and approachable for team members
- demonstrate knowledge of brand specific service culture
- provide services above and beyond for customer satisfaction and retention
- act as a role model to demonstrate appropriate behaviors
- manage daily operations ensuring quality standards and customer expectations
- take proactive approaches to guest concerns
- set a positive example for guest relations
- stay available and approachable for guests
- review comment cards and satisfaction results with employees
- respond promptly to customer service requests
- provide information to supervisors and co-workers by telephone written form email or in person
- analyze information evaluated results to choose best solutions and solve problems
- perform hourly job functions if necessary
- extend professionalism and courtesy to team members
- comprehend budgets operating statements and payroll progress reports
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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