Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $31.73
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
employee discount
bonus eligibility
Career development opportunities
Job Description
Marriott International is a globally renowned hospitality company that operates and franchises a broad portfolio of hotels and related lodging facilities. With a rich history of excellence and innovation in the hospitality industry, Marriott International is dedicated to providing exceptional guest experiences and fostering rewarding career growth for its associates. Among its numerous brands, The Westin stands out as a leader in wellness-focused hospitality, aiming to empower guests to regain control and enhance their well-being while traveling. The Westin Kierland Resort and Spa, located in Scottsdale, Arizona, is part of this visionary brand, offering luxury accommodations and state-of-the-art amenities in... Show More
Job Requirements
- High school diploma or GED
- minimum of three years experience in food and beverage, culinary or related area
- or associate degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related field
- minimum of one year experience in food and beverage, culinary or related professional area
- strong leadership skills
- excellent communication abilities
- capability to manage budgets and payroll reports
- knowledge of food safety and legal compliance
- availability to work full-time at Westin Kierland Resort and Spa in Scottsdale, Arizona
Job Qualifications
- High school diploma or GED
- three years experience in food and beverage, culinary or related professional area
- or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major
- one year experience in food and beverage, culinary or related professional area
- demonstrated leadership and team supervision skills
- strong communication and interpersonal abilities
- proficiency in managing operational budgets
- knowledge of food and beverage industry standards and legal compliance
- ability to handle guest concerns tactfully and effectively
Job Duties
- Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
- supervises daily food and beverage shift operation and ensures compliance with all policies, standards and procedures
- supports and supervises an effective monthly self-inspection program
- operates department equipment as necessary and reports malfunctions
- supervises staffing levels to meet guest service, operational needs and financial objectives
- encourages and builds mutual trust, respect and cooperation among team members
- develops specific goals and plans to prioritize, organize and accomplish work
- communicates areas needing attention to staff and follows up to ensure understanding
- coordinates cleaning program in all food and beverage areas, identifying trends and recommending improvements
- follows property-specific second effort and recovery plan
- stays readily available and approachable for all team members
- demonstrates knowledge of the brand specific service culture
- provides services above and beyond for customer satisfaction and retention
- serves as a role model demonstrating appropriate behaviors
- manages day-to-day operations ensuring quality and standard compliance
- takes proactive approaches when handling guest concerns
- sets a positive example for guest relations
- stays readily available and approachable for all guests
- reviews comment cards and guest satisfaction results with employees
- responds timely to customer service department requests
- provides information to supervisors and coworkers by telephone, written form, email or in person
- analyzes information and evaluates results to choose the best solution and solve problems
- performs hourly job functions if necessary
- extends professionalism and courtesy to team members at all times
- comprehends budgets, operating statements and payroll progress report
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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