Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $27.40
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
bonus eligibility
Job Description
JW Marriott Houston by The Galleria is a distinguished luxury hotel located in the vibrant city of Houston, Texas. Part of Marriott International's esteemed luxury portfolio, JW Marriott includes more than 100 properties situated in key gateway cities and unique resort locations worldwide. Known for blending sophistication with comfort, JW Marriott Houston offers guests an unparalleled hospitality experience characterized by elegance, impeccable service, and a welcoming atmosphere. The hotel is strategically located near The Galleria, one of the largest shopping centers in the United States, providing guests with easy access to premier retail, dining, and entertainment options. As a premier... Show More
Job Requirements
- high school diploma or GED
- three years experience in food and beverage culinary or related professional area
- or two year degree from accredited university in food service management hotel and restaurant management hospitality business administration or related major
- one year experience in food and beverage culinary or related professional area
- ability to work full time
- effective communication skills
- leadership ability
- professionalism and courtesy
- ability to handle guest concerns proactively
- knowledge of budgeting and payroll processes
- availability on site at Houston location
Job Qualifications
- high school diploma or GED with three years experience in food and beverage culinary or related professional area
- or two year degree from accredited university in food service management hotel and restaurant management hospitality business administration or related major with one year experience in food and beverage culinary or related professional area
- strong leadership skills with ability to motivate and manage teams
- excellent communication and interpersonal skills
- knowledge of food and beverage operations and standards
- ability to manage budgets and financial reports
- problem-solving capabilities
- customer service orientation
- ability to operate department equipment
- proficiency in coordinating cleaning and inspection programs
- knowledge of hospitality industry standards and legal compliance
Job Duties
- assists in ordering food and beverage supplies cleaning supplies and uniforms
- supervises daily food and beverage shift operations ensuring compliance with policies standards and procedures
- supports and supervises monthly self inspection programs
- operates department equipment and reports malfunctions
- supervises staffing levels to meet guest service operational and financial objectives
- encourages and builds mutual trust respect and cooperation among team members
- develops goals and plans to prioritize organize and accomplish work
- celebrates and fosters decisions that result in successes as well as failures
- communicates areas needing attention to staff and follows up to ensure understanding
- coordinates cleaning programs in all food and beverage areas identifying trends and recommending improvements
- follows property specific second effort and recovery plans
- stays readily available and approachable for all team members
- demonstrates knowledge of brand specific service culture
- provides exceptional customer service above and beyond for satisfaction and retention
- serves as a role model demonstrating appropriate behaviors
- manages day to day operations ensuring quality standards and customer expectations
- takes proactive approaches to guest concerns
- sets a positive example for guest relations
- stays readily available and approachable for all guests
- reviews comment cards and guest satisfaction results with employees
- responds timely to customer service department requests
- provides information to supervisors and co workers via telephone written form email or in person
- analyzes information evaluates results to choose best solutions and solve problems
- performs hourly job functions if necessary
- extends professionalism and courtesy to team members at all times
- comprehends budgets operating statements and payroll progress reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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