Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $27.40
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Renaissance Phoenix Downtown Hotel is a distinguished member of Renaissance Hotels, a portfolio under Marriott International. Known for its vibrant urban setting in Phoenix, Arizona, this hotel blends modernity with the rich culture and history of its neighborhood, offering guests a unique travel experience that feels both adventurous and welcoming. Marriott International is a global leader in hospitality, committed to delivering exceptional service while fostering diversity, inclusion, and equal opportunity for its employees. The Renaissance Phoenix Downtown Hotel operates as a full-service establishment catering to a diverse clientele ranging from tourists to business travelers, emphasizing personalized guest experiences that reflect... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in food and beverage, culinary or related professional area
- or 2-year degree from accredited university in food service management, hotel and restaurant management, hospitality, business administration or related major
- 1 year experience in food and beverage, culinary or related professional area
- proven leadership skills
- strong communication abilities
- ability to manage operational budgets
- knowledge of food and beverage policies and standards
- capability to supervise and motivate teams
- excellent problem-solving skills
- flexible and approachable demeanor
Job Qualifications
- High school diploma or GED
- 3 years experience in food and beverage, culinary or related professional area
- or 2-year degree from accredited university in food service management, hotel and restaurant management, hospitality, business administration or related major with 1 year experience in food and beverage, culinary or related professional area
Job Duties
- Assists in ordering food and beverage supplies, cleaning supplies and uniforms
- supervises daily food and beverage shift operation ensuring compliance with policies, standards and procedures
- supports and supervises monthly self-inspection programs
- operates department equipment as necessary and reports malfunctions
- supervises staffing levels to meet guest service, operational needs and financial objectives
- encourages mutual trust, respect and cooperation among team members
- develops goals and plans to prioritize, organize and accomplish work
- communicates areas needing attention to staff and follows up to ensure understanding
- coordinates cleaning programs identifying trends and recommending improvements
- stays readily available and approachable for team members
- demonstrates knowledge of brand-specific service culture
- provides services above and beyond for customer satisfaction and retention
- serves as a role model demonstrating appropriate behaviors
- manages daily operations ensuring quality and standards
- takes proactive approaches to guest concerns
- sets positive examples for guest relations
- reviews comment cards and guest satisfaction results with employees
- responds promptly to customer service requests
- provides information to supervisors and co-workers via telephone, written form, email or in person
- analyzes information and evaluates results to choose best solutions and solve problems
- performs hourly job functions if necessary
- extends professionalism and courtesy to team members
- comprehends budgets, operating statements and payroll progress reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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