Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $35.10
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee wellness programs
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences and fostering a dynamic and inclusive work culture. Within Marriott's extensive portfolio, Gaylord Hotels stand out as premier destinations that combine innovative meeting and event spaces with luxurious accommodations and exceptional service. These hotels thrive on creativity, entrepreneurship, and a big-hearted approach to hospitality, attracting talented STARs (service-oriented team members) who are passionate about making every guest's stay extraordinary. At Gaylord Hotels, associates are offered not just a job but a pathway to grow both personally and professionally, benefiting from... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in food and beverage, culinary or related professional area
- or 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 1 year experience in food and beverage, culinary or related professional area
- strong leadership and supervisory skills
- effective communication abilities
- knowledge of operational budgets and compliance requirements
- ability to analyze and resolve operational issues
- customer service orientation
- availability to perform hourly job functions if needed
Job Qualifications
- High school diploma or GED with 3 years experience in food and beverage, culinary or related professional area
- or 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major with 1 year experience in food and beverage, culinary or related professional area
- strong supervisory and leadership skills
- excellent customer service and communication skills
- ability to manage budgets and operational expenses
- knowledge of food and beverage standards and compliance
- problem solving and decision making abilities
- ability to work in a fast paced environment and manage multiple priorities
Job Duties
- Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
- supervises daily food and beverage shift operation and ensures compliance with all food and beverage policies, standards and procedures
- supports and supervises an effective monthly self inspection program
- operates all department equipment as necessary and reports malfunction
- supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met
- encourages and builds mutual trust, respect, and cooperation among team members
- develops specific goals and plans to prioritize, organize, and accomplish work
- celebrates and fosters decisions that result in successes as well as failures
- communicates areas needing attention to staff and follows up to ensure understanding
- coordinates cleaning program in all food and beverage areas including general clean, identifying trends and making recommendations for improvements
- follows property specific second effort and recovery plan
- stays readily available and approachable for all team members
- demonstrates knowledge of the brand specific service culture
- provides customer service that exceeds expectations for satisfaction and retention
- serves as a role model to demonstrate appropriate behaviors
- manages day-to-day operations ensuring quality, standards and meeting customer expectations
- takes proactive approaches when dealing with guest concerns
- sets a positive example for guest relations
- stays readily available and approachable for all guests
- reviews comment cards and guest satisfaction results with employees
- responds timely to customer service department requests
- provides information to supervisors and co workers by telephone, written form, email, or in person
- analyzes information and evaluates results to choose best solutions and solve problems
- performs hourly job function if necessary
- extends professionalism and courtesy to team members at all times
- comprehends budgets, operating statements and payroll progress reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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