Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.77 - $31.73
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development programs
Employee assistance program
Job Description
Sheraton Hotels & Resorts is a global hospitality brand that has been a place to gather and connect since 1937. As part of the Marriott International portfolio, Sheraton is recognized worldwide for delivering engaging experiences and thoughtful service in more than 400 communities across the globe. Renowned for its warm welcome and a mission to be 'The World's Gathering Place,' Sheraton values the rich blend of culture, talent, and experiences of its associates and fosters an environment where diversity and inclusivity thrive. The brand is dedicated to being an equal opportunity employer, actively promoting non-discrimination on any protected basis. Employees... Show More
Job Requirements
- high school diploma or ged
- three years experience in food and beverage, culinary, or related professional area
- or two-year degree in food service management, hotel and restaurant management, hospitality, business administration, or related major with one year experience
- ability to supervise and lead teams
- strong communication skills
- availability to perform hourly job function if necessary
- commitment to guest satisfaction and operational excellence
Job Qualifications
- high school diploma or ged with relevant experience
- two-year degree in food service management or related field preferred
- experience in food and beverage or culinary professional areas
- strong leadership and communication skills
- ability to prioritize and organize work effectively
- knowledge of brand specific service culture
- problem-solving skills
- ability to maintain professionalism under pressure
Job Duties
- assist in ordering food and beverage supplies
- supervise daily food and beverage shift operations
- support and supervise monthly self inspection programs
- operate department equipment and report malfunctions
- supervise staffing levels to meet guest service and financial objectives
- encourage mutual trust and cooperation among team members
- develop goals and plans to prioritize and organize work
- communicate areas needing attention and follow up
- coordinate cleaning programs and recommend improvements
- follow property specific recovery plans
- provide exceptional customer service and handle guest concerns proactively
- review guest feedback and respond to customer service requests
- provide information to supervisors and coworkers
- analyze information and solve problems
- perform hourly job functions when necessary
- maintain professionalism and courtesy
- comprehend budgets and payroll reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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