Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $30.77
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Company Discounts
bonus eligible
Employee assistance program
Job Description
The Phoenician, a Luxury Collection Resort located in Scottsdale, Arizona, is a distinguished establishment known for providing exceptional hospitality and luxurious experiences. Nestled in a prime location at 6000 East Camelback Road, this resort caters to guests seeking an elegant and immersive environment combining world-class amenities with the rich cultural heritage of its surroundings. The Phoenician is part of The Luxury Collection brand under Marriott International, which is recognized globally for its portfolio of unique hotels and resorts. With a history dating back to 1906 under the Italian CIGA brand, The Luxury Collection has evolved into more than 120 properties... Show More
Job Requirements
- High school diploma or GED
- Minimum three years experience in food and beverage, culinary, or related professional area
- OR two-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- At least one year experience in food and beverage, culinary, or related professional area
- Ability to operate department equipment
- Strong interpersonal and communication skills
- Ability to comprehend budgets and payroll reports
- Flexibility to perform hourly duties if necessary
- Must be available for full-time employment
- Commitment to provide exceptional customer service
- Ability to work collaboratively in a team environment
Job Qualifications
- High school diploma or GED with three years experience in food and beverage, culinary, or related professional area
- OR two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with one year experience in food and beverage, culinary, or related professional area
- Demonstrated knowledge of brand-specific service culture
- Proven ability to manage daily food and beverage operations
- Strong leadership and team-building skills
- Proficient in communication and conflict resolution
- Ability to analyze operational data and financial reports
- Experience in guest satisfaction management and service excellence
- Familiarity with food safety and sanitation standards
Job Duties
- Assists in ordering food and beverage supplies, cleaning supplies, and uniforms
- Supervises daily food and beverage shift operations ensuring compliance with policies and procedures
- Supports and supervises an effective monthly self-inspection program
- Operates department equipment and reports malfunctions
- Supervises staffing levels to meet guest service, operational, and financial objectives
- Encourages and builds mutual trust, respect, and cooperation among team members
- Develops specific goals and plans to prioritize, organize, and accomplish work
- Provides services above and beyond for customer satisfaction and retention
- Serves as a role model demonstrating appropriate behaviors
- Manages day-to-day operations to ensure quality, standards, and customer expectations are met
- Takes proactive approaches to guest concerns
- Sets a positive example for guest relations
- Reviews comment cards and guest satisfaction results with employees
- Responds timely to customer service requests
- Provides information to supervisors and co-workers by telephone, written form, email, or in person
- Analyzes information and evaluates results to solve problems
- Performs hourly job functions if necessary
- Extends professionalism and courtesy to team members
- Comprehends budgets, operating statements, and payroll progress reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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