Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $25.02 - $30.77
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k)
Paid Time Off
Employee stock purchase plan
Life insurance
Travel Discounts
Tuition Assistance
Job Description
JW Marriott Scottsdale Camelback Inn Resort and Spa is a distinguished luxury resort located in Scottsdale, Arizona, part of the renowned JW Marriott portfolio under Marriott International. Known for its exceptional hospitality, the resort offers guests a tranquil escape combined with world-class amenities in a picturesque desert setting. JW Marriott properties emphasize creating memorable experiences by fostering a culture of genuine care, professionalism, and innovation. This philosophy extends to their associates, recognizing that satisfied and well-supported team members are essential to delivering exceptional guest service.
The Food and Beverage Management position at JW Marriott Scottsdale Camelback Inn Reso... Show More
The Food and Beverage Management position at JW Marriott Scottsdale Camelback Inn Reso... Show More
Job Requirements
- High school diploma or GED
- 3 years experience in food and beverage, culinary, or related professional area
- OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 1 year experience in food and beverage, culinary, or related professional area
- Strong communication skills
- Ability to operate department equipment
- Availability to work full time
- Ability to supervise and lead a team
- Knowledge of food and beverage policies and standards
- Ability to maintain guest satisfaction and handle guest concerns professionally
Job Qualifications
- High school diploma or GED with 3 years experience in food and beverage or culinary or related field
- OR 2-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with 1 year experience in food and beverage or culinary or related field
- Strong leadership and supervisory skills
- Excellent communication and interpersonal skills
- Ability to manage budgets and financial reports
- Proficiency operating department equipment
- Knowledge of brand-specific service culture
- Experience in customer service and guest relations
- Problem-solving and decision-making capabilities
- Ability to work in a fast-paced environment and handle multiple priorities
Job Duties
- Assist in ordering food and beverage supplies, cleaning supplies and uniforms
- Supervise daily food and beverage shift operation and ensure compliance with all policies, standards and procedures
- Support and supervise monthly self inspection program
- Operate department equipment and report malfunctions
- Supervise staffing levels to meet guest service, operational needs and financial objectives
- Encourage and build mutual trust, respect and cooperation among team members
- Develop goals and plans to prioritize, organize and accomplish work
- Celebrate successes and learn from failures
- Communicate areas needing attention to staff and follow up to ensure understanding
- Coordinate cleaning programs in all food and beverage areas
- Follow property-specific second effort and recovery plan
- Stay readily available and approachable for team members
- Demonstrate knowledge of brand-specific service culture
- Provide services above and beyond for customer satisfaction and retention
- Serve as a role model demonstrating appropriate behaviors
- Manage day-to-day operations ensuring quality and meeting customer expectations
- Take proactive approaches when dealing with guest concerns
- Set a positive example for guest relations
- Stay readily available and approachable for guests
- Review comment cards and guest satisfaction results with employees
- Respond timely to customer service department requests
- Provide information to supervisors and co-workers by telephone, written form, email, or in person
- Analyze information and evaluate results to solve problems
- Perform hourly job functions if necessary
- Extend professionalism and courtesy to team members at all times
- Comprehend budgets, operating statements, and payroll progress reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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