Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.50 - $34.13
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
The Ritz-Carlton Denver, located at 1881 Curtis Street in the heart of Denver, Colorado, is a premier luxury hotel known for setting the standard for rare and special luxury service worldwide. As an iconic member of the Marriott International portfolio, The Ritz-Carlton is famous for its unwavering commitment to delivering exceptional guest experiences through its Gold Standards, a set of guiding principles including the Employee Promise, Credo, and Service Values. These standards not only reflect the brand's dedication to hospitality excellence but also foster a culture where creativity, compassion, and thoughtful service thrive. The hotel attracts top-tier hospitality professionals who... Show More
Job Requirements
- high school diploma or GED
- three years experience in food and beverage, culinary, or related professional area
- or two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major
- one year experience in food and beverage, culinary, or related professional area
- strong leadership skills
- excellent communication skills
- knowledge of food and beverage policies and procedures
- ability to manage budgets and payroll reports
- problem-solving capability
- customer service skills
- availability for full-time schedule
- ability to work onsite at The Ritz-Carlton Denver
Job Qualifications
- high school diploma or GED with three years of experience in food and beverage, culinary, or related professional area
- or two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major with one year of experience in food and beverage, culinary, or related professional area
- strong leadership and supervisory skills
- excellent communication and interpersonal abilities
- knowledge of food and beverage industry standards and regulations
- ability to manage budgets and payroll
- problem-solving and decision-making skills
- ability to prioritize and organize tasks
- customer service orientation
- commitment to brand service culture
Job Duties
- assist in ordering food and beverage supplies, cleaning supplies, and uniforms
- supervise daily food and beverage shift operations and ensure compliance with policies, standards, and procedures
- support and supervise monthly self-inspection programs
- operate department equipment and report malfunctions
- supervise staffing levels to meet guest service, operational needs, and financial objectives
- encourage mutual trust, respect, and cooperation among team members
- develop goals and plans to prioritize, organize, and accomplish work
- celebrate successes and learn from failures
- communicate areas needing attention to staff and ensure understanding
- coordinate cleaning programs in all food and beverage areas and recommend improvements
- follow property-specific second effort and recovery plan
- stay readily available and approachable for team members
- demonstrate knowledge of brand-specific service culture
- provide services above and beyond for customer satisfaction and retention
- serve as a role model to demonstrate appropriate behaviors
- manage day-to-day operations ensuring quality and standards
- take proactive approaches to guest concerns
- set a positive example for guest relations
- stay approachable for guests
- review comment cards and guest satisfaction results with employees
- respond timely to customer service department requests
- provide information to supervisors and coworkers by telephone, written form, e-mail, or in person
- analyze information and evaluate results to solve problems
- perform hourly job functions if necessary
- extend professionalism and courtesy to team members
- comprehend budgets, operating statements, and payroll progress reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter