Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.50 - $29.33
Work Schedule
Standard Hours
Benefits
bonus program
Comprehensive health care benefits
401(k) plan with up to 5% company match
Employee stock purchase plan at 15% discount
accrued paid time off
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
Marriott International is a leading global hospitality company known for its portfolio of renowned hotel brands that deliver exceptional guest experiences worldwide. Among its luxury brands, JW Marriott stands out as a symbol of elegance, refinement, and superior service. The JW Marriott Linthicum, situated at BWI Airport Marriott in Maryland, offers a unique blend of luxury and comfort with a reputation for outstanding food and beverage services. The property is committed to fostering a welcoming environment both for guests and associates, emphasizing holistic well-being and professional growth. As part of Marriott International, JW Marriott provides ample opportunities for training, development,... Show More
Job Requirements
- High school diploma or GED
- three years experience in food and beverage, culinary, or related professional area
- or two-year degree from accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- one year experience in food and beverage, culinary, or related professional area
- ability to supervise staff and manage operations
- excellent communication skills
- knowledge of brand-specific service culture
- capability to handle customer service demands
- ability to analyze information and solve problems
- flexibility to perform hourly job functions when necessary
- understanding of budgets, operating statements, and payroll progress reports
Job Qualifications
- High school diploma or GED with three years experience in food and beverage, culinary, or related professional area
- or two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major with one year experience in aforementioned fields
- strong leadership and supervisory skills
- excellent communication and interpersonal abilities
- knowledge of food and beverage operations and compliance standards
- ability to manage budgets and payroll reports
- capability to handle guest concerns proactively
- proficiency in operating relevant department equipment
- commitment to fostering a cooperative and respectful team environment
Job Duties
- Assist in ordering food and beverage supplies, cleaning supplies, and uniforms
- supervise daily food and beverage shift operations ensuring compliance with policies and procedures
- support and supervise monthly self-inspection programs
- operate all department equipment as necessary and report malfunctions
- supervise staffing levels to meet guest service, operational needs, and financial objectives
- encourage and build mutual trust, respect, and cooperation among team members
- develop goals and plans to prioritize, organize, and accomplish work
- celebrate and foster decisions that result in successes and failures
- communicate areas needing attention to staff and follow up to ensure understanding
- coordinate cleaning programs in all food and beverage areas identifying trends and recommending improvements
- follow property-specific second effort and recovery plan
- stay readily available and approachable for all team members
- demonstrate knowledge of brand-specific service culture
- provide services above and beyond for customer satisfaction and retention
- serve as a role model demonstrating appropriate behaviors
- manage day-to-day operations ensuring quality and standards meet customer expectations
- take proactive approaches to guest concerns
- set a positive example for guest relations
- stay readily available and approachable for guests
- review comment cards and guest satisfaction results with employees
- respond in a timely manner to customer service requests
- provide information to supervisors and co-workers via telephone, written form, email, or in person
- analyze information and evaluate results to choose the best solutions
- perform hourly job functions if necessary
- extend professionalism and courtesy to team members
- comprehend budgets, operating statements, and payroll progress reports
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
You may be also interested in:
Nearby Cities
Jobs By Filter