Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,200.00 - $62,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Go Hilton travel program
DailyPay
Employee Stock Purchase Program
maternity and parental leave
Education Assistance
Flexible Shifts
Health Insurance
Mental Health Resources
Paid Time Off
401k plan
Job Description
Signia by Hilton Atlanta is a distinguished hotel property that blends luxury with the timeless charm of Southern Hospitality. Located in the vibrant city of Atlanta, this 976-room milestone hotel is designed to provide guests with an elevated experience that combines comfort, elegance, and exceptional service. As a part of the Hilton family, Signia by Hilton Atlanta stands as a beacon of quality in the lodging sector, offering a wide range of amenities and services that cater to both business and leisure travelers. Hilton, a leader in the hospitality industry since 1919, is renowned globally for its commitment to innovation,... Show More
Job Requirements
- Open availability including nights, weekends and holidays
- Previous experience in food and beverage management
- Ability to lead and manage a team of 65 employees
- Strong customer service orientation
- Excellent communication skills
- Flexibility to work varying shifts
- Commitment to Hilton's core values and culture
Job Qualifications
- Strong food and beverage background in a multi-unit setting
- Previous hotel experience preferred
- Excellent teamwork and interpersonal skills
- Genuine passion for delivering exceptional customer service
- Ability to manage and lead a large team
- Strong organizational and communication skills
- Experience with budget management and forecasting
- Knowledge of health, safety and sanitation standards
Job Duties
- Assist in the management of all food and beverage operations including guest service, food and beverage quality, inventory management, outlet reservations and occupancy, systems management, budget and forecasting, marketing, report generation, department management and meeting participation and facilitation
- Ensure consistency in food quality and presentation and monitor cost and portion controls
- Assist in monitoring and developing team member performance including providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Ensure compliance with health, safety, sanitation and alcohol awareness standards
- Assist in recruiting, interviewing and training team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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