Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,000.00 - $72,000.00
Work Schedule
Flexible
Benefits
Group medical
Dental
Vision
Life insurance
Disability insurance
Paid Time Off
Sick Time
401(k) Plan
Job Description
Terranea Resort is a premier luxury destination located on the stunning coastline, offering guests an unparalleled experience with breathtaking views, exceptional service, and world-class amenities. The resort epitomizes elegance and comfort, providing a perfect blend of natural beauty and sophisticated hospitality. Known for its commitment to excellence and meticulous attention to detail, Terranea Resort has become a preferred choice for travelers seeking a memorable getaway. The resort features multiple dining outlets, recreational activities, and lavish accommodations designed to cater to the needs of every guest.
The Assistant Food & Beverage Manager at Terranea Resort plays a critical role in ma... Show More
The Assistant Food & Beverage Manager at Terranea Resort plays a critical role in ma... Show More
Job Requirements
- High school diploma preferred
- Must have previous supervisory experience
- Valid Food Handler's Certificate
- Valid Responsible Beverage Service Certificate
Job Qualifications
- Must have excellent leadership skills
- Must be a positive example for staff
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detailed orientated
- Must have strong working knowledge of Microsoft Office programs
- Must be able to work in a fast-paced environment
- Must have excellent listening skills
- Must possess excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
Job Duties
- Assist in supervising, train and inspect the performance of the Lobby Bar, ensuring that all procedures are completed to the hotel’s standards
- Maintain the cleanliness and organization of all supplies, equipment, work areas, and ensure guest safety and enjoyment
- Enforce high standards of hygiene and sanitation within the outlets
- Ensure the security of monies, credit and financial transactions
- Supervise the performance, attendance, attitudes, appearance and conduct of service team
- Assist in monitoring and maintaining the outlets’ systems and equipment
- Check storage areas for proper supplies, organization and cleanliness
- Instruct designated personnel to rectify any cleanliness or organization deficiencies
- Establish par levels for supplies and equipment
- Complete requisitions to replenish shortages or additional items needed for the anticipated business
- Empower team to exceed service standards
- Instill a calm, organized approach in all stressful situations
- Maintain complete knowledge of and comply with all departmental policies, service procedures, standards
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Resolve guest complaints, ensuring guest satisfaction
- Maintain complete knowledge of daily house count, VIPs in-house, arrivals/departures
- Maintain complete knowledge of scheduled group activities and locations within hotel
- Maintain complete knowledge of all hotel facilities and services
- Maintain knowledge of hours of operation of each outlet
- Maintain complete knowledge of all equipment and services available for guests at the Pool/Beach facility
- Maintain proper use of respective tools, equipment and supplies in the department
- Adhere to all cashiering procedures and reports in accordance with accounting specifications
- Ensure that staff has reported to work
- document any late or absent employees
- Distribute assignments and side work to staff in accordance with departmental procedures
- Communicate additions or changes to the assignments as they arise throughout the shift
- Identify situations which compromise the department's standards and delegate these tasks
- Conduct pre-shift meeting with staff and review all information pertinent to daily business demands
- Inspect grooming and attire of staff
- rectify any deficiencies
- Constantly monitor staff performance in all job functions
- ensuring that all procedures are completed to department standards
- rectify any deficiencies with respective personnel
- Ensure all safety precautions are implemented and monitored
- Review sales for previous day
- resolve discrepancies with Accounting
- Track revenue against budget
- Provide feedback to staff on their performance
- Handle disciplinary problems and counsel employees according to Hotel standards
- Complete and direct scheduled inventories
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts
- Adjust schedules throughout the week to meet the business demands
- Prepare and submit daily/weekly payroll and tip distribution records as assigned
- Relieve staff and follow all designated job functions as such
- Assist where necessary to ensure optimum service to guests
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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